Customer Experience Specialist - Atlanta, GA

Job ID:  493732

Exempt

Oldcastle Infrastructure™, a CRH company, is the leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America. We’re more than just a manufacturer of precast concrete, polymer concrete, or plastic products. We’re a trusted and strategic partner to engineers, contractors, distributors, specifiers, and more. With our network of more than 80 manufacturing facilities and more than 4,000 employees, we’re leading the industry with innovation and a safety-first mindset.

Job Description

This person will be responsible for promptly addressing customer inquiries, questions and/or  concerns in a timely and professional manner. It will also be required to manage quotes and orders by processing and following-up on both as required. This is an entry-level position (~1-2 years’ experience) that will be responsible for managing customer relationships in a specified market base as outlined in Oldcastle’s SOPs.

Duties Include

• Process submissions, support customers’ quotes, orders, and inquiries related to their dedicated market
• Answer calls and handle email inquiries; providing courteous, timely, and effective customer service
• Inform customers of the status of their orders, advising them of any changes
• Comply with company attendance standards
• Coordinate effectively with transportation, planning, engineering and sales
• Create cases in NetSuite for customer issue resolution and product design

Characteristics of the Successful Candidate Include

• Strong relationship skills: fits well with all employee levels, is comfortable with rigorous give and take, communicative and collaborative style
• Effective Team Player with the ability to work independently
• Energetic, able to provide and receive feedback
• A willingness to take instruction and be accountable for their duties
• Skilled user in MS Office programs (NetSuite a plus)
• Customer-focused: dedicated to meeting the expectations of internal and external customers
• Able to organize and prioritize work in an effective manner
• Able to deal with client escalations in a respectful and effective manner
• Has a keen interest in personal development; i.e. learning the business, product application, intercommunication skills, etc.

Requirements

• 1-2 years Customer Service in an office environment
• Experience working in manufacturing or logistics is preferred
• Excellent interpersonal and oral/written communication
• Comfortable user of excel
• Detail-oriented, with the ability to multi-task
• Demonstrated ability to work calmly in a fast-paced team environment
• Willing to be adaptable & flexible in our ever-changing work environment

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• A diverse and inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.

If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

Oldcastle Enclosure Solutions (OES), a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link.