Lead Service Manager - Atlanta, GA

Job ID:  491385

Exempt

Oldcastle Infrastructure™, a CRH company, is the leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America. We’re more than just a manufacturer of precast concrete, polymer concrete, or plastic products. We’re a trusted and strategic partner to engineers, contractors, distributors, specifiers, and more. With our network of more than 80 manufacturing facilities and more than 4,000 employees, we’re leading the industry with innovation and a safety-first mindset.

Oldcastle Infrastructure - Built For Life from Oldcastle Infrastructure on Vimeo.

Oldcastle Infrastructure™, is searching for a highly motivated Lead Service Manager to support the organization’s growth strategy. This is an exciting opportunity to work with a new team to build the organization’s capability to search for, qualify, track, and distribute publicly funded project leads. The Service Manager, reporting to the Director – Federal Programs, will lead a small team of Project Lead Specialist’s collaborating with local commercial teams identifying qualified projects to build a pipeline and drive revenue.

Key Responsibilities

Lead Management

• Implementing Process: Develop and manage processes for lead generation, qualification and tracking utilizing key tools and digital platforms (e.g. SalesForce)
• Leading: Train, mentor and develop the Lead Service Team to in order to reach departmental measures of success (e.g. # of leads qualified / # of leads converted)
• Quality Control: Ensuring a high standard of quality actionable leads are distributed to commercial teams
• Reporting: Develop key performance indicators (KPI) and dashboards designed to track performance and identify opportunities to optimize
• Collaborating: Working with cross-functional teams, including Market Intelligence, ComEx and Marketing, to align strategies with overall business objectives

Customer Service

• Responsiveness: Respond to all types of requests in a timely manner – diagnose or troubleshoot problems for quick resolution
• Advisory: Recommend feasible strategies and tactics to significantly improve business performance

Job Requirements

• Strong organizational skills, excellent follow-through
• Demonstrated analytical ability, specifically around program measurement
• Effective presentation skills. Clearly communicates; written and verbal
• Occasional travel to project sites and manufacturing plants  

Qualifications

Education and Experience

• Bachelor’s degree in business, Marketing, Engineering, Information Systems, or related field
• 5 or more years’ experience (ideally in fields such as Market Research, Project Management, Building Materials, Civil Engineering)
• Previous experience in managing a team
• Experience in lead generation beneficial but not essential

Competencies and Skills

• Process Management – Take a systematic approach in contributing to making the company's workflow more effective, efficient, and capable of adapting to an ever-changing environment.
• Time Management – Focus on completing all work tasks in a timely manner, while remaining responsive enough to react to competing demands and shifting priorities; manage multiple responsibilities while staying organized and keeping on top of the important time-sensitive tasks and performing all work accurately.
• Business Acumen – Make sound business decisions based on a strong understanding of the company’s business model, strategic goals, and relevant policies, as well as best practices and current technologies.
• Builds Networks – Builds strong formal and informal networks.  Maintains relationships across a variety of functions and locations.  Draws upon multiple relationships to exchange ideas, resources, and know-how.
• Deliberative Decision Making – Gather, consider, and evaluate all relevant information to make logical conclusions before being moved to action; able to put aside personal biases and take an objective approach to making decisions based on data or other pertinent facts.
• Communicating – Provide the information required by others in a concise, direct, and unambiguous way; strive to ensure that the receiver clearly understands the specifics of their message and they are able to listen to, receive, and understand messages conveyed by others.

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• A diverse and inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.

If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

Oldcastle Infrastructure, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link.