Scale Operator

Job ID:  493739

Work Type:  Full Time 

It is a great time to join the CRH Canada team! CRH Canada is going through an exciting business transformation which demands first-class Talent Management support to drive results.

We are building a world- class team. Make your mark!

You will be a successful addition to our team if you look at change as an opportunity to develop and contribute to the business. You will be successful in your role if you like partnering with the business, presenting new ideas and providing excellent customer service.

Dufferin Aggregates, a divison of CRH Canada is looking to hire!

Who we are
Recognized as one of Greater Toronto's Top 100 Employers, Dufferin Aggregates is a leading supplier of aggregates for the construction industry in Ontario. We operate more than 20 sites, including quarries, sand pits and distribution yards to supply crushed stone, sand and gravel, recycled crushed concrete as well as recycled crushed asphalt, for the commercial, industrial, residential and civil engineering sector. 

CRH is a leading provider of building materials solutions that build, connect and improve our world. Employing 78,500 people at 3,390 operating locations in 29 countries, CRH has market leadership positions in both North America and Europe.

Why Work with Us?

• Pension and benefits included after probationary period.
• Bonus pay based on safety and performance.
• Highly competitive starting wage with multi-tier wage structure.
• Overtime opportunities are available.
• Company provided PPE including and yearly safety boot allowance
• Company paid training.
• Company sponsored social events and recognition program.
• Employee Family Assistance Program.
• Employee Referral Program.
• A culture that values opportunity for growth, development, and internal promotion!

Position: Scale Operator 

Term: Full Time
Location: Acton, Ontario 
Start Date:  April, 2024

Overview:

Reporting to the Supervisor, Dispatch & Customer Service, the candidate will be responsible for providing exceptional customer service to all customers and vendors.  Dispatchers are required to work closely with the Sales, Quality Control, Logistics and Production teams to ensure customer orders are fulfilled accurately and in a timely manner.  We are looking for a candidate who can work well in a fast paced environment, pays close attention to details, and demonstrates high energy with an enthusiastic approach to learning

Responsibilities:

• Receive customer orders via phone & email.
• Order entry into our operating system (Command)
• Dispatch - Tare and ticket vendor vehicles
• Monitoring of on-time delivery
• Maintain radio communication with loader operators and quality assurance regarding material piles, location and “time in yard”
• Receive general inquiries and when required redirect in a courteous manner to appropriate personnel
• Maintain COD plant tracking sheet
• Retain ticket audit logs and forward signed deliveries into third party for scanning
• Execute daily audits to ensure billing accuracy
• Ensure safety requirements are followed (PPE) and violations are reported
• Remotely operate other DFA locations where a Dispatcher is not present
• Travel to various sites to cover for other Dispatchers when required
• Customer Service Centre admin support

Requirements:

• High School Diploma or Post-Secondary education or equivalent business related experience 
• Prior Dispatch or customer service experience, preferably in the construction industry
• Basic knowledge of the aggregate process, market geography, and product applications
• Proficient with computer based technology including Lotus Notes, Microsoft Office, Google Earth and web based service
• Foster a sense of collaboration and work effectively across organization to achieve goals
• Adapts and learns – work effectively in the face of ambiguity, shifting priorities and rapid change while actively developing ones skills and capabilities
• Maintain a professional demeanor with internal and external client
• Analysis and Problem-Solving – Effectively examine events, issues and problems and generate optimal solutions in a timely manner
• Must be able to work in a high stressed, fast paced environment with the ability to multi-task
• Excellent organization skills & Strong interpersonal skills

Visit our website for more information: http://www.crhcanada.com

CRH Canada Group Inc. recognizes Canada’s diverse landscape. Accommodation is available upon request for applicants with disabilities throughout the recruitment and selection process.