Share this Job

Customer Service Representative - Anjou, QC

Anjou, QC, CA, H1J 3B3

CR Laurence


Job ID:  164643

C.R. Laurence Co., Inc. (CRL) is the leading supplier to the glazing, architectural, railing, construction, industrial, and automotive industries. Offering more than 60,000 products, we serve the industry from locations throughout North America, Europe, and Australia.


Job Summary
Serve customers by providing product and service information and process orders. Serve as an ambassador between the customer and the company.


Essential Duties & Responsibilities

  • Maintain broad knowledge of clients, products and services
  • Document customer interactions and transactions
  • Listen attentively to customer needs and concerns; demonstrate empathy
  • Accurately process phoned, faxed and e-mailed orders


Skills, Knowledge and Ability Requirements
To be considered for the Customer Service Representative position, the following conditions must be met:

  • Bilingual French/English
  • A minimum 3-year previous customer service experience preferred, but not required
  • Ability to work in a fast-paced, team environment 
  • Must be able to communicate effectively and conduct themselves professionally, with excellent written and verbal communications
  • Able to read and perform simple mathematical calculations
  • Excellent computer skills


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job.


To Apply:

  • When applying, please provide full employment history
  • Pre-employment background screening will be conducted on qualified applicants after acceptance of job offer


What CRH Americas Offers You


  • Highly competitive base pay
  • Comprehensive medical, dental and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs
  • A culture that values opportunity for growth, development, and internal promotion


About CRH Americas


CRH Americas has a long and proud heritage as one of North America’s largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the CRH Americas family. CRH Americas operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.


C.R. Laurence Co., a CRH company, is a great place to grow! If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Please complete your online application and profile which will be sent directly to the appropriate Hiring Manager. Thank you for your interest in the CRH family!


CRH Americas is an Affirmative Action and Equal Opportunity Employer.


 EOE/Vet/Disability--If you want to know more, please click on this link