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Service Experience Specialist (EDI) - Atlanta, GA

Atlanta, GA, US, 30328

Oldcastle Infrastructure



Job ID:  392482



Oldcastle Infrastructure, a CRH company, is the leading manufacturer of precast concrete, polymer concrete, and plastic products in the United States. Our products range from utility vaults, reinforced concrete pipe, catch basins, drainage and septic tanks, to retaining walls, storm shelters, wall panels, concrete barriers, a variety of prestressed concrete products and more.   With more than 80 locations nationwide and 3,000 plus employees, Oldcastle Infrastructure is committed to upholding core values of reliability, quality, and service in cutting edge ways.


Job Description


This role will be responsible for onboarding new customers to the growing EDI platform. Collaborates closely and proactively with Customers, IT, Sales, and Customer Service, holding teams accountable to the implementation schedule. Gathers requirements, tests, and troubleshoots, while delivering superior customer service and expertly managing priorities.


Position Functions and Tasks


The primary function is to integrate existing customers into our EDI platform. The secondary functions include but are not limited to monitoring EDI traffic (the inbound and outbound flow of EDI documents), contacting vendors where there are pending functional acknowledgements (997s), testing for new EDI transactions and documents as well as being familiar with trading partner policies and procedures that may have impact on the business. This role requires working knowledge of all business systems tools and is positioned to handle special / complex / high-profile accounts.




  • Primary point of contact for Customers, EDI partners, ERP Consultants, Trading Partners, and business communications to provide optimal customer service to both external and internal stakeholders
  • Initiate and lead implementation of new EDI Customers and work closely with EDI IT Analyst for Testing purposes
  • Gather business unit/site-specific partner onboarding requirements and analyze customer requirements for all processes
  • Assist in electronic data transfer within required timeframe
  • Administer all receiving and sending of all EDI documents
  • Daily management of all EDI errors and invoice discrepancies for all customers, perform troubleshoot on all processes and repair scripts to resolve content issues and map problems
  • Support strategic accounts through day-to-day interaction and reporting
  • Serves as an escalation resource for EDI issues for staff members
  • Participate in training of new hires on the EDI platform and on-the-floor coaching


Characteristics of the Successful Candidate


  • Effective Team Player with the ability to work independently
  • Strong relationship skills: fits well with all employee levels, is comfortable with a rigorous give and take, communicative and collaborative style
  • Proficient user in MS Office programs (NetSuite a plus)
  • Customer focused; dedicated to meeting the expectations of internal and external customers
  • Has a keen interest in continuous personal development; i.e. learning the business, product application, intercommunication skills, etc.
  • Participates in inter-departmental initiatives and builds relationships with key stakeholders to provide outstanding service




  • Experience functioning in a role requiring a consultative approach (internal or external)
  • Bachelor’s degree in Business Management, Engineering, Finance, or a closely related field
  • Exceptional interpersonal and organizational influencing skills
  • Ability to build strong relationships
  • EDI Experience
  • Willing to be adaptable & flexible in our ever-changing work environment
  • Detail oriented, with the ability to handle multiple projects at the same time
  • Demonstrated ability to work calmly in a fast-paced team environment 


What CRH Offers You


  • Highly competitive base pay
  • Comprehensive medical, dental and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs
  • A culture that values opportunity for growth, development, and internal promotion



About CRH


CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.


If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!


Oldcastle Infrastructure, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.


EOE/Vet/Disability--If you want to know more, please click on this link




Date Posted:  May 5, 2022

Nearest Major Market: Atlanta

Job Segment: Engineer, Chemical Engineer, Business Manager, ERP, Engineering, Management, Technology