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Commercial Operations Site Leader - Brookshire, TX

Brookshire, TX, US, 77423

Oldcastle Infrastructure
Infrastructure

 

 

Job ID:  340539

Exempt

 

Oldcastle Infrastructure, a CRH company, is the leading manufacturer of precast concrete, polymer concrete, and plastic products in the United States. Our products range from utility vaults, reinforced concrete pipe, catch basins, drainage and septic tanks, to retaining walls, storm shelters, wall panels, concrete barriers, a variety of prestressed concrete products and more.   With more than 80 locations nationwide and 3,000 plus employees, Oldcastle Infrastructure is committed to upholding core values of reliability, quality, and service in cutting edge ways.

 

Job Summary

 

We are seeking a Commercial Operations Site Leader in Brookshire, TX to manage, lead, motivate, and direct the commercial operations team to provide exceptional customer satisfaction/service and advocacy at all times. This position reports to the Commercial Operations Manager. 

 

Essential Responsibilities

 

  • Manage Estimating, Drafting and Project Coordination functions at the Site level to include: quote development and review, client submittal process, production drawings, priority scheduling and on-going client feedback.  

  • Act as a liaison between Sales Managers, Operations Leadership, and Engineering, to ensure continuous flow of orders from quote to goods delivered.

  • Develop and implement customer service policies and procedures.

  • Investigate and solve higher level customer problems.

  • Provide advice and assistance to staff and customers regarding products and services of the organization.

  • Participate in educational opportunities internally and externally, to enhance knowledge of product.

  • Foster and maintain a positive team work environment that reflects Oldcastle’s commitment to 100% customer satisfaction

  • Manage commercial operations team members (Project Leads, Drafters, Estimators, Customer Service Reps) by communicating job expectations, coaching, counseling, reviewing, and enforcing policies and procedures.

  • Work with Sales Manager to train newly hired CSRs as well as provide ongoing development and product training to current CSR team.

  • Be able to provide market feedback data to other members of sales force and management team to formulate policy in promoting sales.

  • Ensure pre-defined project management processes and practices are followed. Drive simplification and improvement as necessary

 

Requirements

 

  • Must have a minimum of a High School diploma or GED

  • 5+ years previous customer service experience

  • 2+ years supervisor experience preferred

  • Ability to write reports and business correspondence to include letters to customers and vendors as well as internal documentation of policies and processes

  • Strong organizational and listening skills

  • Ability to manage a fast-paced deadline driven environment

  • Ability to read and perform mathematical calculations, such as discounts, interest, percentages, and apply concepts of basic algebra and geometry

  • Computer experience and accuracy in numeric typing

  • Occasional travel to customers and meetings

 

What CRH Americas Offers You

 

  • Highly competitive base pay
  • Comprehensive medical, dental and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs
  • A culture that values opportunity for growth, development, and internal promotion

 

About CRH Americas

 

CRH Americas has a long and proud heritage as one of North America’s largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the CRH Americas family. CRH Americas operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.

 

Oldcastle Infrastructure, a CRH company, is a great place to grow! If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our career site. Please complete your online profile which will be sent directly to the appropriate Hiring Manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest in the CRH Americas family!

 

CRH Americas is an Affirmative Action and Equal Opportunity Employer.

 

EOE/Vet/Disability--If you want to know more, please click on this link

 

Date Posted:  Nov 16, 2021


Nearest Major Market: Houston

Job Segment: Operations Manager, Engineer, Chemical Engineer, Project Manager, Operations, Engineering, Technology