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Bilingual AP/AR Support Representative

Concord, ON, CA

CRH Canada

Job ID:  395559 

Work Type:  Contract to Permanent 


It is a great time to join the CRH Canada team! CRH Canada is going through an exciting business transformation which demands first-class Talent Management support to drive results.

We are building a world- class team. Make your mark!

You will be a successful addition to our team if you look at change as an opportunity to develop and contribute to the business. You will be successful in your role if you like partnering with the business, presenting new ideas and providing excellent customer service.


As the Bilingual Accounts Payable & Accounts Receivables Representative, you will be the first line of contact for all customer, vendor, or business unit inquiries.



  • Develop relationships with CRH Canada Group Inc. clients (internal and external)
  • Using a pre-defined resolution framework, develop and apply Order to Cash skills (e.g. accounts receivable) to resolve and respond to client inquiries.
  • Develop functional knowledge of Order to Cash system applications (SAP R/3, SAP BW, Get Paid, Customer Self-Serve Portal Applications)
  • Receive inbound phone calls and emails from end-customers, suppliers & internal employees, documenting tickets and responding in a professional manner
  • Working with the business units, Shared Service Center, company tools and assets, and other business partners, resolve inbound inquiries to achieve proper resolution in prescribed timeframes
  • Communicate ticket resolution to appropriate contact and maintain ticket documentation in SalesForce.com
  • Resolve price discrepancies with the Purchasing Department. Adjust invoices as indicated by Purchasing Department.
  • Address vendor and employee inquiries


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.


Education: Bachelor’s degree or Diploma or equivalent working experience


Work experience:

  • 2+ years’ experience in customer service or accounts receivable and accounts payable environment
  • Manufacturing industry or shared services experience an asset
  • SAP experience an asset
  • Working knowledge and use of office productivity tools (MS Office, etc.)
  • Supply Chain/Logistics experience is an asset


Knowledge/skills required:

  • Strong organizational and communications skills
  • Detail oriented
  • Adapts and Learns - work effectively in the face of ambiguity, shifting priorities and rapid change while actively developing one’s skills and capabilities
  • Customer Focus – foster a customer focused environment delivering exceptional customer service and anticipating future customer needs
  • Analysis and problem solving – effectively examine events, issues and problems and generate optimal solutions in a timely manner
  • Fosters teamwork and cooperation – Foster a sense of collaboration and work effectively across the organization to achieve goals
  • Strong communication, both oral and written
  • Bilingual speaking and writing, French/English
  • Excellent phone and email etiquette


The statements included in this job description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. Other duties may be assigned as required. Requirements for this job are subject to modification by the Company and its designees, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions


Visit our website for more information: http://www.crhcanada.com

CRH Canada Group Inc. recognizes Canada’s diverse landscape. Accommodation is available upon request for applicants with disabilities throughout the recruitment and selection process.

Date Posted:  May 13, 2022

Job Segment: ERP, Supply, SAP, Logistics, Supply Chain, Technology, Operations