Customer Service Representative

Job ID: 519094 
Position Title: Customer Service Representative
Employment Type: Contract, Full-time (1-Year Contract)
Location: Concord, Ontario (CA-ON) 
Compensation: $55,000.00 per year 

Ready for your next challenge? Join us at CRH Canada! We’re 100 years strong; together we can reinvent the way the world is built. 

Dufferin Concrete, a division of CRH Canada is hiring a Customer Service Representative!

Who we are:

Recognized as one of Greater Toronto's Top Employers and one of Canada’s Top Employers for Young People, Dufferin Concrete has been a trusted supplier, providing the materials, expert advice and value-added services to build roads, highways, schools, homes and buildings in Southern Ontario. Our network of 28 plants and over 400 ready-mix trucks provide a variety of standard and custom concrete mixes to meet technical specifications for commercial, industrial, institutional, and residential construction customers. 

CRH is a leading provider of building materials solutions that build, connect and improve our world. Employing 80,000 people at 4,000 operating locations in 28 countries, CRH has market leadership positions in both North America and Europe

Why work with us?

• Join a global leader and be part of one of the world’s largest construction and building materials companies, recognized for innovation and excellence.
• Grow your career with access rewarding development opportunities across Canada, with programs designed to help you reach your full potential.
• Build your expertise by gaining hands-on experience working with an industry leader and contribute to projects that shape communities and infrastructure. 

Position Summary:

Reporting to the CSR Lead, the Customer Service Representative (CSR) plays a key role in delivering a high-quality customer experience throughout the dispatching process. As the initial point of contact, the CSR is responsible for accurately and courteously entering customer orders while applying relevant industry knowledge.

The CSR handles a range of customer inquiries, including pricing, product recommendations, order modifications, and delivery troubleshooting. This role requires effective coordination with the distribution team to ensure timely and efficient delivery of products.

Duties:

• Act as the primary point of contact for account and COD customers throughout the order process
• Accurately input new orders and updates into the Command Concrete dispatching system
• Respond promptly and professionally to customer inquiries, providing real-time updates on deliveries
• Allocate orders to appropriate concrete plants based on location, fleet capacity, and product availability
• Address customer concerns by identifying service or quality issues and offering timely solutions
• Support administrative tasks and uphold company standards for environmental and health & safety compliance

Qualifications:

• Completion of secondary school education (High School Diploma or equivalent)
• 1–3 years of experience in a customer service or administrative role; experience in construction or dispatching is considered an asset
• Proficiency in Microsoft Office applications and Google Maps
• Strong verbal and written communication skills
• Excellent attention to detail, organizational skills, and ability to manage time effectively

This job posting reflects an existing vacancy. Details will be clarified during the recruitment process, if selected.

CRH Canada Group Inc., does not directly use artificial intelligence to screen, assess or select applicants. However, CRH Canada Group Inc., does use Indeed.com to publicly advertise this posting and Indeed.com does use artificial intelligence as part of the screening process. More information about how Indeed.com uses artificial intelligence in their process can be found here:  How Indeed Uses AI: Employer Tools and Responsible Use

CRH Canada Group Inc. recognizes Canada’s diverse landscape. Accommodation is available upon request for applicants with disabilities throughout the recruitment and selection process.

Visit our website for more information: http://www.crhcanada.com