Customer Service Supervisor

Job ID: 518935 
Position Title: Customer Service Supervisor
Employment Type: Permanent, Full-time
Location: Toronto, Ontario (CA-ON) 
Compensation: $85,000.00 to $90,000.00 per year + discretionary annual target bonus at 10% up to a maximum of 15% of your base pay.

Ready for your next challenge? Join us at CRH Canada! We’re 100 years strong; together we can reinvent the way the world is built. 

Dufferin Concrete, a division of CRH Canada is hiring a Customer Service Supervisor!

Who we are:

Recognized as one of Greater Toronto's Top Employers and one of Canada’s Top Employers for Young People, Dufferin Concrete has been a trusted supplier, providing the materials, expert advice and value-added services to build roads, highways, schools, homes and buildings in Southern Ontario. Our network of 28 plants and over 400 ready-mix trucks provide a variety of standard and custom concrete mixes to meet technical specifications for commercial, industrial, institutional, and residential construction customers. 

We have earned our reputation as one of the most trusted, experienced, and quality-driven concrete suppliers in Canada, with over 100 years of service in the building materials industry.
 

CRH Canada is proud to be a part of CRH, a global leader in building materials solutions. For the past 100 years, we have been developing innovative solutions to build the cities of tomorrow. Globally, CRH employs 80,000 people at 4,000 operating locations in 28 countries and has market leadership positions in both North America and Europe.

Why work with us?

• A global leader in construction services and material
• Rewarding career development in Canada and Internationally
• Group Medical, Extended Health and Dental Plan starting from Day 1
• Up to 100% top-up for maternity, paternity and adoption leave
• Defined Contribution Pension Plan from Day 1
• Voluntary Savings Program – TFSA & RRSP
• Annual tuition reimbursement program
• Discounts on gym membership, telecommunications and home and auto insurance

Position Summary: 

As a Customer Service Supervisor, you will lead a team of 20+ professionals who keep our operations moving and our customers satisfied. Your role is about more than managing calls and schedules, it’s about shaping how we serve communities across Ontario. You’ll guide your team through complex challenges, improve processes that make us faster and smarter, and ensure every interaction reflects the quality and reliability our brand stands for.

This position requires strong leadership, a passion for efficiency, and the ability to turn data into decisions. You’ll work closely with distribution, sales, and technical teams to deliver seamless service and support projects that build roads, schools, and homes for generations to come.

Duties: 

• Lead and coach the Customer Service team to deliver accurate order processing and dispatch
• Drive continuous process improvement and implement strategies that enhance efficiency and customer experience
• Use data and KPIs to identify trends and recommend actionable improvements
• Handle escalated customer concerns and negotiate solutions for complex service issues
• Collaborate with distribution, sales, and technical teams to ensure seamless delivery
• Ensure compliance with company policies and safety standards

Requirements: 

• 5+ years of experience in customer service or dispatch, preferably in construction, building materials, or transportation
• 3 years in a supervisory or leadership role with proven success in process optimization
• Strong analytical skills and ability to make data-driven decisions
• Excellent communication and problem-solving skills
• Ability to thrive in a fast-paced, high-pressure environment
• Proficiency with dispatch systems and Microsoft Office; SAP or Salesforce experience is an asset
• Valid G-Class License for travel across Ontario

This job posting reflects an existing vacancy. Details will be clarified during the recruitment process, if selected.

CRH Canada Group Inc., does not directly use artificial intelligence to screen, assess or select applicants. However, CRH Canada Group Inc., does use Indeed.com to publicly advertise this posting and Indeed.com does use artificial intelligence as part of the screening process. More information about how Indeed.com uses artificial intelligence in their process can be found here:  How Indeed Uses AI: Employer Tools and Responsible Use

CRH Canada Group Inc. recognizes Canada’s diverse landscape. Accommodation is available upon request for applicants with disabilities throughout the recruitment and selection process.

Visit our website for more information: http://www.crhcanada.com