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IT Support Specialist - Converse, TX

Converse, TX, US, 78109

Leviat
Leviat NA

 

 

Job ID:  423620

 

Leviat, a CRH company, is a global leader in insulating, lifting, anchoring, and connecting technology for the construction industry. Leviat’s engineered products and innovative construction solutions are used in a variety of market segments from residential to infrastructure, enabling users to build better, stronger, safer, and faster. The company employs nearly 3,000 people at 60 locations globally. Leviat’s suite of trusted product brands include Meadow Burke, Halfen, and Thermomass.

 

Position Summary

 

Leviat is looking for an IT Support Specialist who will be the first line of contact with our internal customers and responsible for all aspects of IT support. We could use an individual who is passionate about assisting our employees and driven to resolve issues that will encourage them to contact us. Someone who can apply the same care and urgency we use in making our products toward helping people get the most from them. For each location and every employee, you will monitor the ServiceNow request and incident queue and maintain the assigned local IT resources such as server, personal computing hardware, operating system, application software, and all specialized hardware for use in the Manufacturing and Distribution shop floor environments. The technician will also support imaging and shipping computers to end users and other requested equipment.  Our technicians interact with employees of all abilities and levels and will be responsible for communicating with appropriate IT staff any issues deemed appropriate for escalation. Working safely is part of our culture and is a condition of employment. The position will have a potential hybrid schedule after the first 6 months.

 

Key Responsibilities (Essential Duties and Functions)

 

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
  • Effectively handles individual problems and service requests from call-in through resolution, practicing total contact ownership.
  • Responds to inquiries and service requests for assistance with the organization’s computer system or PCs via Phone, Email queues, Microsoft Teams and in person.
  • Identifies problems, troubleshoots, and provides 1st and 2nd level technical support for our employees for the following: Windows 10, Office 365, Edge, Chrome, Hardware/Software conflicts, remote support via remote control tools, VPN connectivity and/or administration, Network connectivity.
  • Troubleshooting mobile devices such as iPhone, Android Handheld connectivity and synchronization, wireless RF Scanners among other devices
  • Handles advanced software support for applications assigned such as OKTA, Aptaxa (Microsoft AX), NetSuite, Box, SharePoint, and others as trained and assigned
  • Provides coaching and mentoring to peers, assisting with troubleshooting, processes and procedures.
  • Maintains ServiceNow queues by actively communicating with customers and peers.  Comfortable creating and editing knowledge articles.
  • Responsible for meeting Service Desk Service Level Agreement and metrics.
  • Other duties as assigned.

 

Qualifications

 

Sufficient education, training and/or work experience to demonstrate possession of the following knowledge, skills, and abilities.

 

Education/Experience

  • Associate degree in Information Technology or equivalent, or 3 years of experience working in a similar IT support role a plus
  • Bachelor’s degree is preferred
  • 3+ years of experience handling customer technical support calls preferred
  • Experience with iOS and Android OS preferred
  • Knowledge of Windows 10, Office 365 Suite, Mobile devices, VPN, and Networking - Proxy Settings, Routers, Switches, Internet Modems, Ethernet.

 

Knowledge/Skill Requirements

 

  • Customer-focused and acts with a shared sense of urgency and priority for customer.
  • Demonstrated commitment toward customer service.
  • Demonstrates strong analytical and problem-solving skills.
  • Ability to make sound decisions in a manner consistent with the essential job functions.
  • Demonstrates strong desktop, network and application configuration, troubleshooting and installation knowledge.
  • Knowledge of ITIL framework of services, e.g. Incident Management.
  • Ability to identify customer needs, gather relevant information systematically and resolve problems.
  • Ability to present ideas in concise, business, technical, and user-friendly language.
  • Ability to effectively work alongside and communicate with people with a wide range of skills, experience, cultures and capabilities.

 

Work and Physical Requirements

 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • Sitting for extended periods of time.
  • Ability to safely lift 50 pounds.
  • Ability to travel (overnight) as required based on business needs up to 10% - 15%.
  • Ability to drive up to 4 hours for onsite services and meetings.
  • Must pass background check, alcohol and drug testing.
  • The position may require work outside of normal business hours in response to critical incidents or business-impacting project deliverables.
  • The position may also require weekend and holiday coverage.

 

Work Environment

 

  • •Normal office working conditions in addition to industrial plant sites and quarries, requiring the usage of personal protective equipment, e.g. hard hat, steel-toed boots, and safety glasses.

 

What CRH Offers You

 

  • Highly competitive base pay
  • Comprehensive medical, dental and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs
  • A culture that values opportunity for growth, development, and internal promotion

 

 

About CRH

 

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.

 

If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

 

Leviat, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

 

EOE/Vet/Disability--If you want to know more, please click on this link

 

 

 

Date Posted:  Jul 26, 2022


Nearest Major Market: San Antonio

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