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Commercial Operations Manager - Elgin, IL

Elgin, IL, US, 60120

Oldcastle Infrastructure



Job ID:  321900



Oldcastle Infrastructure, a CRH company, is the leading manufacturer of precast concrete, polymer concrete, and plastic products in the United States. Our products range from utility vaults, reinforced concrete pipe, catch basins, drainage and septic tanks, to retaining walls, storm shelters, wall panels, concrete barriers, a variety of prestressed concrete products and more.   With more than 80 locations nationwide and 3,000 plus employees, Oldcastle Infrastructure is committed to upholding core values of reliability, quality, and service in cutting edge ways.


Position Summary


The primary role of the Commercial Operations Manager is to oversee the order process from PO to delivery. The Commercial Operations Manager will be responsible to manage the Engineering and Project Management team to efficiently and effectively process orders, communicate with customers, and work with internal stakeholders. They will work closely with the engineering, production and the sales management team to resolve any customer service, schedule, or contract issues. The Commercial Operations Manager will also work with regional finance and the credit and collections team to resolve any payment disputes or past due customers.  


Position Responsibilities


  • Lead a team of project managers to effectively process orders, service customers, manage risk, and improve internal processes
  • Maintain a long-term schedule across all product lines
  • Develops, implements, and streamlines processes to manage sales orders
  • Effectively forecast shipments on a monthly, quarterly, and annual basis
  • Collaborates with other Oldcastle business units to drive process improvements
  • Works closely with other departments to drive schedule attainment and resolve customer service issues
  • Proactively minimize, respond to and negotiate customer back charges
  • Manages the change order process to minimize scope creep
  • Assumes overall responsibility to deliver orders on-time and on budget
  • Other duties as assigned.




  • BS degree or equivalent industry experience preferred
  • 3 + years sales and/or operations management experience in industrial or construction environment preferred
  • Demonstrated ability to read and understand blueprints and contracts
  • Strong business and financial acumen that translates to sound, profitable sales, and business decisions
  • Excellent communication skills and ability to relate across multiple levels with contractors, engineers, subs and government officials
  • Proficient in Microsoft Office programs (Word, Excel, Outlook) and CRM software.
  • Valid Driver’s license and acceptable driving record.
  • Willing to travel to customer sites, do overnights, and visit sub-regions as required


What CRH Americas Offers You


  • Highly competitive base pay
  • Comprehensive medical, dental and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs
  • A culture that values opportunity for growth, development, and internal promotion


About CRH Americas


CRH Americas has a long and proud heritage as one of North America’s largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the CRH Americas family. CRH Americas operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.


Oldcastle Infrastructure, a CRH company, is a great place to grow! If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our career site. Please complete your online profile which will be sent directly to the appropriate Hiring Manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest in the CRH Americas family!


CRH Americas is an Affirmative Action and Equal Opportunity Employer.


EOE/Vet/Disability--If you want to know more, please click on this link

Date Posted:  Oct 16, 2021

Nearest Major Market: Elgin
Nearest Secondary Market: Chicago

Job Segment: Operations Manager, Engineer, Chemical Engineer, Manager, Operations, Engineering, Management