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Quality Assurance Specialist - ORM Etobicoke, ON

Etobicoke, ON, CA

Ontario Redimix - a division of CRH Canada

Job ID:  233541 

Work Type:  Full Time Permanent 


It is a great time to join the CRH Canada team! CRH Canada is going through an exciting business transformation which demands first-class Talent Management support to drive results.

We are building a world- class team. Make your mark!

You will be a successful addition to our team if you look at change as an opportunity to develop and contribute to the business. You will be successful in your role if you like partnering with the business, presenting new ideas and providing excellent customer service.

The Quality Assurance Specialist role requires the ability to establish, develop and cultivate relationships with internal and external customers while meeting concrete quality, project specifications and satisfying customer demands. Reporting to the Supervisor/Manager of Technical Services, the Quality Assurance Specialist will meet customer needs by maintaining a high level of product quality, troubleshooting customer complaints and providing quality support to Sales and Production teams.


Position Responsibilities (key duties, scope of position, goals, expectations, and skill requirements:

  • Interface with other field technicians, Drivers, Lab Personnel, Plant Operators, Supervisors, Managers to communicate quality objectives and results
  • Job site supervision and interaction with Customers
  • Coordinate and execute sampling and testing of concrete and other raw materials to ensure they meet plant and job site regulatory specifications
  • Troubleshooting and resolution of customer technical issues (involves preparation and submission of technical reports as needed)
  • Analysis of concrete quality and performance
  • Technical service training of internal and external customers
  • Champion and execute Technical Service initiatives and opportunities allowing continuous improvement
  • Prepare and submit project specification reviews and mix design submissions to satisfy customer requests
  • Work closely with Sales team to aid with concrete mix pricing evaluation and support
  • Prepare and maintain Standard Operating Procedures as required to ensure compliance with applicable standards and safe field activities
  • Mentorship, guidance and direction of Technical Service Coordinators, Representatives and QC Students
  • Develop and assist with Concrete Mix Optimization initiatives
  • Prepare and execute Concrete Ontario Annual Plant Certifications
  • MTO and Specialty Projects preparation and execution
  • Demonstrate proficiency with key business software systems


Work Environment:

  • Plant/Field/Lab/Office environment
  • Travel to plants and job sites
  • Physical demands


Position Requirements (Experience, Technical Expertise and Core Competencies):

  • Safety oriented and sound knowledge of OH&S policies, procedures and regulations
  • Knowledge of concrete and aggregates testing
  • Strong analytical and decision-making skills
  • Good communication skills both written and oral
  • Proficient in MS Office
  • Excellent problem solving abilities, organizational and time management skills
  • Ability to perform multiple tasks simultaneously, flexible and able to adjust to changing needs, priorities and work times
  • Capability to work in an outdoor environment, with frequent exposure to heat, cold, dust and noise is required
  • Customer-oriented
  • Certified Concrete Field Testing Technician
  • Must have valid G driver’s license


Educational/Experience Criteria:

  • Diploma or Degree in Civil or Construction Technology Program or Bachelor’s Degree in Civil Engineering
  • Certified with The Ontario Association of Certified Engineering and Applied Science Technicians and Technologists or working towards a Professional Engineer Certification with the PEO
  • Concrete Testing Experience with a CCIL certified laboratory


Visit our website for more information: http://www.crhcanada.com

CRH Canada Group Inc. recognizes Canada’s diverse landscape. Accommodation is available upon request for applicants with disabilities throughout the recruitment and selection process.

Date Posted:  Oct 11, 2020

Job Segment: Engineer, Quality Assurance, Testing, Civil Engineer, Engineering, Technology