Dispatcher

Job ID:  489877

The Shelly Company, a CRH company, is a vertically integrated supplier of aggregates, asphalt, ready mix concrete and paving services throughout the state of Ohio. Our commitment to quality drives us to use the most modern, efficient and environmentally friendly technology in our industry. The Shelly Company is known throughout the industry for innovation, quality and for our commitment to safety.

Position Overview

Under the direction of the Logistics Manager, the Dispatcher will take incoming calls, receive orders, schedule daily deliveries, and escalate issues as they arise. The dispatcher must have extensive knowledge of the service area, preferably in the Transportation and Construction Industry.

Key Responsibilities (Essential Duties and Functions)

The duties and responsibilities include but are not limited to the following:

• Intake and verify orders via centralized call center with call volumes up to 200 per day.
• Process credit card charges, quote COD orders.
• Perform other duties as assigned, e.g., data entry for key performance indicators.
• Maintain a pleasant and accommodating demeanor over the phone and always demonstrate positive and professional attitude with customers, drivers, batch person, salesperson, etc.
• Aggressively seek timely solutions to developing problems while fostering lasting business relationships with our customers.
• Develop a positive rapport with vendors, team members, and the customers.
• Schedule, dispatch and control an appropriate level of drivers required to satisfy customer demand while maintaining safety & efficiency goals established by the company.
• Must be able to navigate various GPS systems. Needs to be familiar with our local delivery areas and must be able to assist drivers in finding jobsites.
• Able and willing to work overtime and varying shifts including early mornings, late afternoons, and Saturdays.
• Record accurate delivery and product information on orders.
• Attention to detail is imperative to accurately record delivery & product information into JWSDispatch Systems with ability to negotiate delivery times with customers.
• Must be able to perform in high call volume situations while multitasking with plants, team members in the office while sitting for long periods of time.

Other Requirements

• Report to the assigned job site ready to begin work at the designated start time.
• Strict adherence to safety requirements and procedures as outlined in the Manual of Safety Practices and Procedures.
• Strict adherence to Shelly Company policies and procedures as outlined in the Company Book of Policies.
• Willingness to work in a team environment and assist co-workers or supervisors with other duties as required.
• Timely and regular attendance is an expectation of performance for all Shelly Company employees. Employees will be held accountable for adhering to their workplace schedule.
• Display a professional and courteous attitude to co-workers, supervisors, and the general public at all times.
• Must be willing to travel and work away from home when required.
• Must be willing to work nights and weekends when necessary.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Education and Experience

Less than or equal to a high school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Proficient with Excel, Outlook, Windows, and Word.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively to customers or employees of the organization.

Mathematical Skills

Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and draw and interpret bar graphs.

Reasoning Ability

Ability to solve practical problems and deal with various concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Also, have the ability to apply commonsense understanding to carry out simple one or two-step instructions. 

Computer Skills

Must have speed and accuracy using normal keyboard including the number pad. Must be proficient in Microsoft Outlook, Excel, and Word experience.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee will continuously use fine motor skills, sit, use repetitive motion, left and right, and lift 0-10 lbs. The employee will frequently be required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear, and lift 11-25 lbs. The employee will occasionally drive, climb, balance, stoop, kneel, crouch, or crawl, lift 26-50 lbs., with assistance from others or machine. Specific vision abilities required by this job include distance vision, peripheral vision, and depth perception.

Work Environment

The work environment is a standard office environment. The noise level in the work environment is usually quiet. The employee will be continuously work with others. They might occasionally be exposed to noise and moving equipment.

The statements included in this job description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. Other duties may be assigned as required. Requirements for this job are subject to modification by the Company and its designees, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• A diverse and inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.

If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

The Shelly Company, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link.