Logistics Manager

Job ID:  518778

United Companies, is a CRH Company. Our purpose, commitment to the future, and formula for growth is to champion the safety, empowerment, and development of our employees.  We strive to be The Preferred Source of quality sand, rock, landscape products, ready-mixed concrete, asphalt, paving and construction services.  We succeed as a team by embracing integrity, mutual respect, innovation, service, sustainability, and financial strength.   

LOGISTICS MANAGER

Position Overview

The Logistics Manager will be responsible for management of the call center daily operations including but not limited to personnel management, CSR (Customer Service Representatives) training, product orders and delivery, monitoring telematics systems, DOT compliance and customer service. 

Wage Range: $90k-$100k, dependent upon experience

Key Responsibilities (Essential Duties and Functions)

• Manage the CSR and delivery staff for transportation team including but not limited to scheduling and approving time, PTO requests, performance reviews, corrective action, training and development and hiring new employees. 
• Communicate with the sales team and customers to ensure delivery of materials and equipment is accurate, on-time and as ordered.  This includes prioritizing orders to meet delivery needs.
• Ensure excellent customer service from the CSR team and assist customers with questions regarding materials and delivery. 
• Ensure compliance with DOT regulations as well as other applicable local, state and federal regulations.
• Ensure telematics systems are functioning appropriately and champion systems throughout the company.  Assist with training employees on these systems.
• Other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Education/Experience

• High School diploma or general education degree (GED) required.
• 3-5 years of leadership/management and/or product knowledge required.
• Must possess a valid state driver’s license; CDL preferred.
• Knowledge of FMCSA (Federal Motor Carrier Safety Administration) rules and regulations preferred but will train the right candidate. 
• Thorough operational knowledge and skills of end dumps and belly dumps (with and without pups) and related equipment to be operated.
• Thorough operational knowledge of transporting equipment.
• Can operate equipment safely and efficiently

Work Requirements

• Must be proficient in Microsoft suite of tools including Excel, Word and Outlook.  Must be able to utilize internet effectively. 
• Must pass pre-employment physical, drug screen and criminal background check.
• Strict adherence to safety requirements and procedures as outlined in the Employee Handbook.
• Willingness to work independently within in a team environment and assist the team with other duties as required.

Knowledge/Skill Requirements

• Ability to read and interpret documents such as delivery tickets, safety rules and procedure manuals as well as carry out written or verbal instructions.
• Demonstrate basic mathematical skills as well as the ability to interpret and compute basic formulas.
• Strong analytical and problem-solving skills.
• Willingness and ability to work in and adapt to changes in circumstances, tasks, customer needs and other conditions that may affect their daily responsibilities.

• Ability to cope well in stressful environments and communicate professionally.
• Demonstrate a strong dedication to meeting the needs and expectations of our external customers.
• Willingness to work independently within in a team environment and assist the team with other duties as required.

Key Competencies

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs.
• Teamwork - Contributes to building a positive team spirit.
• Judgment - Exhibits sound and accurate judgment.
• Planning/Organizing - Uses time efficiently.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Accepts responsibility for own actions.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Adaptability - Adapts to changes in the work environment; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time.
• Dependability - Follows instructions, responds to management direction; Commits to long hours of work when necessary to reach goals.
• Initiative - Asks for and offers help when needed.
• Innovation - Generates suggestions for improving work.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance
• Ability to apply common sense understanding to carry out detailed, but uninvolved written or oral instructions.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Able to communicate with others by telephone, electronically and in person.
• Able to utilize a computer for email communication and preparation of documents and spreadsheets.
• May require sitting for extended periods of time.
• The employee must occasionally lift and/or move up to 50lbs.

Work Environment

While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; outside weather conditions; and extreme cold and/or heat. The noise level in the work environment is usually moderate.

The statements included in this job description are not intended to be all-inclusive.  They represent typical elements and criteria necessary to successfully perform the job.  Other duties may be assigned as required.  Requirements for this job are subject to modification by the Company and its designees, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• An inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

United Companies, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability