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Customer Service Manager - Grapevine, TX

Grapevine, TX, US, 76051

Oldcastle APG
APG South


Job ID:  386662


Oldcastle APG, a CRH company, is a leading global supplier of building and landscaping products. Its product portfolio includes hardscapes and masonry, packaged cement mixes, lawn and garden materials, and composite decking sold through a variety of channels for residential and commercial use. Oldcastle APG is the leading producer of hardscapes in North America and Europe and the innovator behind many of the industry’s well-known brands: Belgard hardscapes, Echelon masonry, Sakrete bagged dry mixes, and MoistureShield composite decking. With over 260 operating locations and approximately 8,500 employees, Oldcastle APG operates across 7 countries in the U.S., Canada, and Europe.


Job Summary


This Customer Service Manager will be responsible for developing strategies, programs, and initiatives to insure the proper balance of business focus and functional excellence.  Direct and oversee all aspects of customer service policies and the handling of customers by providing the highest level of service.  Provide leadership to the Team Leaders and Customer Service Representatives and ensure that all major activities are aligned with the overall business objectives of the company. 


  • Manage customer service department and employees.
  • Evaluate needs and strategies to provide the best possible service to our customers both internal and external.
  • Establish procedures and managerial controls to insure prompt and efficient handling of customer service activities through Team Leaders and Customer Service Representatives.
  • Develop and plan for future growth and change within department.
  • Regular review progress of Department workload, and monthly review of all CSR order volume and review of plant performance.
  • Develop, communicate, and coordinate effective communications between Customer Service, Sales, and all locations.
  • Customer Data base maintenance.
  • Review and approve assigned SOX requirements
  • Some travel is required, and other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed.
  • Ability to train all employees (System, Customer Service, Other necessary fundamentals)
  • Develop and maintain an effective department through proper selection, training, and assignment of key personnel. 
  • Develop cross-functional, multi-location functional teams.




  • BA / BS degree desirable, or equivalent in training, experience, and education
  • 5 years minimum of previous managerial experience
  • 2 years’ experience in affective training
  • Full understanding of Customer Service philosophy and Company procedures.
  • Ability to motivate staff and deal effectively with performance issues.
  • Extensive understanding of all Sales operations
  • Demonstrated ability to work with people in a supervisory capacity.


What CRH Offers You


  • Highly competitive base pay
  • Comprehensive medical, dental and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs
  • A culture that values opportunity for growth, development, and internal promotion



About CRH


CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.


If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!


Oldcastle APG, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.


EOE/Vet/Disability--If you want to know more, please click on this link




Date Posted:  May 14, 2022

Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth

Job Segment: Temporary, Sales Operations, Manager, Contract, Sales, Management