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Dispatch/Customer Service Representative

Helena, MT, US, 59604

Helena Sand and Gravel

 
 

Job ID:  477100

 

Helena Sand & Gravel, a CRH company, is a member of the CRH West Division; Our purpose, commitment to the future, and formula for growth is to champion the safety, empowerment, and development of our employees.  We strive to be the preferred source of quality sand, rock, landscape products, ready-mixed concrete, asphalt, paving and construction services.  We succeed as a team by embracing integrity, mutual respect, innovation, service, sustainability, and financial strength.

 

Position Overview

Whether you’re looking for an opportunity to break into the construction industry, or looking for the next step in your career, our team can provide you with a fun and challenging opportunity to grow with an industry leader. In this role, you’ll coordinate daily deliveries with our customers, and provide answers and solutions to various customer requests. You’ll work with a team to provide top-tier customer service, playing an integral part as we work together to build our communities. We succeed as a team by embracing integrity, mutual respect, innovation, service, sustainability, and financial strength.

 

If you’re someone that takes pride in your customer service skills, enjoys finding creative solutions to customer requests, and thrives in a fast-paced environment, you’ll feel right at home here with our family. Limited experience? No worries! We’ll assist with training to provide you with the skills you need to be successful. If you’ve got the drive, we’ll help you to reach your goals.

 

Wage: $20-$26/hr DOE w/ potential for overtime.

 

Company Benefits:

  • Family Culture – We treat our team like family
  • Medical/Dental/Vision/Prescription
  • Generous Paid Time Off
  • 401k with 5% company match & profit sharing
  • Potential for Overtime
  • Opportunities for Internal Mobility
  • Professional Development Opportunities
  • Training Provided
  • Tuition Reimbursement Program - We'll assist with continuing education that aligns with your career goals
  • Employee Assistance Program
  • Company Paid Life Insurance
  • Short- & Long-Term Disability
  • Earn More with our Employee Referral Program
  • Company Discounts on products, goods, services, electronics, automotive, travel & more!
  • Opportunities for Community Engagement

 

Key Responsibilities (Essential Duties and Functions)

  • Answers customer and driver calls in a timely and professional manner.
  • Enters order data into computer system.
  • Coordinates deliveries with customers, sales, quality control, operators, and other personnel as required regarding special materials needed, customer requirements, and plant and material availability.
  • Maintains working knowledge of city streets and surrounding areas to assist drivers in locating specific job sites.
  • Assists customers in determining the proper product, proper amount, and proper price.
  • Receives and follows-up on customer complaints regarding any truck or driver problems at job sites.
  • Builds a strong rapport with customers, both internally and externally.
  • Regular and timely attendance.
  • Other tasks as assigned to meet business needs.
  • Participate in and promote an inclusive work environment.

 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

 

Education/Experience

  • High school diploma or general education degree (GED) preferred.
  • Demonstrated ability to provide customer service highly preferred. Previous experience in the construction industry a plus but not required.
  • Must pass pre-employment controlled substance testing.

 

Knowledge/Skill Requirements

  • Demonstrates ability to multi-task and prioritize workloads in a fast-paced environment.
  • Demonstrates ability to communicate effectively with all departments and customers on the phone and in person. Detailed-oriented and thorough in all duties and be able to work extended hours when needed.
  • Proficient with Microsoft Windows applications.
  • Able to perform basic mathematical functions.
  • Excellent organizational, customer service and telephone skills.
  • Strong written and oral communication skills with high attention to detail. Ability to work well in a high stress environment.

 

Work Environment

  • Office setting
  • This position is a largely sedentary; however, caution needs to be taken when lifting files, boxes, opening file cabinet drawers
  • To avoid injuries to hands, back, and neck, proper ergonomics should be maintained while working at desk/workstation
  • Ability to sit and stand for extended periods of time

 

The statements included in this job description are not intended to be all-inclusive.  They represent typical elements and criteria necessary to successfully perform the job.  Other duties may be assigned as required.  Requirements for this job are subject to modification by the Company and its designees, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

What CRH Offers You

 

  • A culture that values opportunity for growth, development and internal promotion
  • Highly competitive base pay
  • Comprehensive medical, dental and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs

 

About CRH

 

CRH has a long and proud heritage as one of North America’s largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the CRH family. CRH operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.

 

CRH is a great place to grow! If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Please complete your online application and profile which will be sent directly to the appropriate Hiring Manager. Thank you for your interest in the CRH family!

 

Helena Sand & Gravel is an Affirmative Action and Equal Opportunity Employer.

 EOE/Vet/Disability--If you want to know more, please click on this link

 

Date Posted:  Jan 9, 2023


Nearest Major Market: Helena
Nearest Secondary Market: Montana

Job Segment: Construction, Transportation, Engineering, Operations