Commercial Operations Manager - Jacksonville, FL

Jacksonville, FL, US, 32220

Oldcastle Infrastructure



Job ID:  488032



Oldcastle Infrastructure™, a CRH company, is the leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America. We’re more than just a manufacturer of precast concrete, polymer concrete, or plastic products. We’re a trusted and strategic partner to engineers, contractors, distributors, specifiers, and more. With our network of more than 80 manufacturing facilities and more than 4,000 employees, we’re leading the industry with innovation and a safety-first mindset.


Oldcastle Infrastructure - Built For Life from Oldcastle Infrastructure on Vimeo.




Position Summary


The primary role of the Commercial Operations Manager is to oversee the order process from PO to delivery. The Commercial Operations Manager will be responsible to manage the Customer Service and Project Management team to process orders, communicate with customers, and work with internal stakeholders efficiently and effectively. They will work closely with the sales, engineering, production, and transportation team to resolve any customer service, schedule, or contract issues. The Commercial Operations Manager will also work with regional finance and the credit and collections team to resolve any payment disputes or past due customers.  


Position Responsibilities


  • Build & lead distinct team of customer service representatives and project leads personnel to effectively process orders, service customers, manage risk, and improve internal processes

  • Maintain a long-term schedule across all product lines

  • Develops, implements, and streamlines processes to manage sales orders

  • Effectively forecast shipments on a monthly, quarterly, and annual basis

  • Review customer purchase orders to ensure compliance with approved price levels, terms and cycle commitments to coordinate hand-off to Project Execution teams

  • Collaborates with other Oldcastle business units to drive process improvements; specifically act as a liaison between sales & manufacturing to predict demand and drive asset utilization and proactively manage COGs

  • Works closely with other departments to drive schedule attainment and resolve customer service issues

  • Proactively minimize, respond to, and negotiate customer back charges

  • Manages the change order process to minimize scope creep

  • Assumes overall responsibility to deliver orders on-time and on budget

  • Other duties as assigned




  • BS degree or equivalent industry experience required; MBA preferred

  • 5 + years sales and/or operations management experience in industrial or construction environment preferred

  • Demonstrated ability to read and understand blueprints and contracts

  • Strong business and financial acumen that translates to sound, profitable sales, and business decisions

  • Excellent communication skills and ability to relate across multiple levels with contractors, engineers, subs and government officials

  • Proficient in Microsoft Office programs (Word, Excel, Outlook) and CRM software


Preferred Requirements


  • Process improvement or lean manufacturing certification


What CRH Offers You


  • Highly competitive base pay
  • Comprehensive medical, dental and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs
  • A diverse and inclusive culture that values opportunity for growth, development, and internal promotion



About CRH


CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.


If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!


Oldcastle Infrastructure, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.


EOE/Vet/Disability--If you want to know more, please click on this link




Date:  Nov 19, 2023

Nearest Major Market: Jacksonville

Job Segment: Operations Manager, Business Process, Manager, Chemical Engineer, Engineer, Operations, Management, Engineering