Credit / Collections Manager - Knoxville, TN

Knoxville, TN, US, 37914

Southern Atlantic Region




Job ID:  488895


CRH's Americas Materials, a division of CRH, is the leading vertically integrated supplier of aggregates, cement, asphalt, readymixed concrete and paving and construction services in North America.  Our operations span North America with 24,100 employees at close to 1,300 locations in 44 US States and 6 Canadian provinces.


Position Summary

The selected candidate will work in a team environment with other co-workers, accounting, sales and management personnel.  This role will require work within all facets of credit and collections, with principal duties as follows:


  • Manage Credit efforts including monitoring, collecting, and forecasting a portfolio of accounts receivable balances on specific key accounts and high-risk customers.  
  •  Ensure company collection rights are secured by promptly filing bond claims or liens as necessary.
  •  Analyze credit information: determine risk, prepare research reports, review credit applications, and communicate results of credit analysis and summary of credit requests to appropriate management.
  • Demonstrate, promote, and ensure an outstanding level of service to internal and external customers.
  • Review current processes and systems to evaluate and implement solutions to improve credit and collections activities.
  • Partner with both Sales and Operations personnel in the collections process to implement actions to optimize collection effort.
  •  Maintain up-to-date customer account information, including credit data, status of pending payments, account restrictions, and report regularly to appropriate management.
  • Communicate and coordinate effectively with diverse individuals, including both internal and external customers, to manage credit risk and aged accounts.
  •  Leverage relationships with customers to minimize the DSO and bad-debt exposure.
  • Conduct, at a minimum, a monthly collections meeting with managers.
  • Participate in various special projects as required to assist the department and the company in achieving its goals and objectives.
  • Responsible for evaluating and assisting in the implementation of any future A/R collection/reporting system or upgrade.
  • Ensure credit practices, policies, and controls are established and maintained.Properly follow all company policies and regulations for safe
  • work procedures.
  • Accept and follow the directions of management as to daily tasks and expectations for each specific duty of the overall position.
  • May be required to participate in some accounting functions as deemed necessary.

Work Requirements
•    Must be an experienced credit analyst with the ability to work independently within the Credit and Collections Department.
•    Relevant experience with bond claims and lien filings in the construction and/or materials industries.
•    Must possess outstanding leadership capabilities, be a decision-maker, well organized, a good communicator, and be able to effectively manage assigned accounts and drive results.
•    Be proficient in a Microsoft products operating environment.
•    Possess strong ability to read, analyze, and interpret financial reports and, to a degree, legal documents.
•    Good ability to respond to common inquiries and/or concerns from customers, regulatory agencies, members of the business community, and peers.
•    Pass post-offer employment drug screen, “Fit for Work” physical, and criminal background check.
•    Be able to provide valid documentation for the I-9 Employment Eligibility Verification document.
•    Display a professional and courteous attitude to co-workers, supervisors, and the public at all times.
•    Strictly adhere to the safety requirements and procedures as outlined in the Employee Handbook.
•    Wear personal protective equipment (PPE) in designated operations and production area as stated by OSHA and/or MSHA.
Education / Experience


Minimum requirements:
•    Bachelor’s degree in Business with a concentration/emphasis in Finance, and/or comparable equivalent combination of education, training, and experience.
•    Five-plus years progressive experience
•    Strong Excel skills required, along with significant experience in all Microsoft Office products.
•    Understanding of applicable state lien laws.
•    Preferably with similar construction operations.


What CRH Offers You


  • Highly competitive base pay
  • Comprehensive medical, dental and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs
  • A culture that values opportunity for growth, development, and internal promotion



About CRH


CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.


If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!


CRH Americas Materials Inc. is an Affirmative Action and Equal Opportunity Employer.


EOE/Vet/Disability--If you want to know more, please click on this link




Date:  Nov 16, 2023

Nearest Major Market: Knoxville

Job Segment: Manager, Management