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Customer Service Representative

Mississauga, ON, CA

CRH Canada - Cement ON



Job ID:  326463


Ash Grove Cement, a CRH company, provides portland and masonry cements to help build the foundation and infrastructure for the world around us.  We ship millions of tons of cement from our plants and network of terminals located across North America. When you work for Ash Grove, you are connecting to something bigger. Join our team and help Ash Grove build America.


Key Responsibilities (Essential Duties and Functions)

  • Responds to Customer inquiries
  • Complete order process, data entry, and confirms status of deliveries
  • Communicates with customers for the purpose of:

                Processing orders

                Delivery status
                Customer issues
                Problem resolution

  • Dispatch customer orders to appropriate carrier
  • Co-ordination with our carriers’ dispatchers
  • Multi-Tasking with computer entries, phone calls and delivery drivers
  • Manages daily scheduled deliveries
  • Creating bill of ladings for all truck deliveries loaded at our facilities
  • Interacts with delivery drivers, directs drivers to product location for loading and completes transactions on return to Scale House
  • Creates custom documents for US bound shipments
  • Supports other team members to complete daily transactions
  • Create billing for rail car transactions
  • Reporting includes:
  • Health and Safety: Participate in driver safety and staff safety program for Distribution Department
  • Other: Special projects assignment




  • Minimum High School Diploma, Customer Service experience an asset


Knowledge/Skill Requirements

  • SAP and Microsoft Excel experience preferred
  • Core Competencies
  • Excellent Customer Service skills
  • Strong ability to multi-task
  • Ability to work in a fast paced environment
  • Must possess excellent communications skills, both verbal and written
  • Demonstrates leadership/ability to take ownership of tasks and make decisions, takes initiative and is self-motivated
  • Must be able to work within a team environment and interact with a variety of people in all plant departments
  • Good problem solving abilities

Physical Requirements

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Able to lift small objects frequently, weighing no more than 20 lbs.
  • This is sedentary in nature but may require occasional periods of standing and walking

Work Environment

  • This position is based in an indoor, climate controlled office space


The statements included in this job description are not intended to be all-inclusive.  They represent typical elements and criteria necessary to successfully perform the job.  Other duties may be assigned as required.  Requirements for this job are subject to modification by the Company and its designees, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


About CRH Americas


CRH Americas has a long and proud heritage as one of North America’s largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the CRH Americas family. CRH Americas operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.


CRH Americas is a great place to grow! If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our career site. Please complete your online profile which will be sent directly to the appropriate Hiring Manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest in the CRH Americas family!


Ash Grove Cement is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link

Date Posted:  Sep 30, 2021

Job Segment: ERP, SAP, Data Entry, Technology, Administrative