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Customer Service Representative - Tampa, FL

Tampa, FL, US, 33614

Oldcastle APG
APG South

 

Job ID:  389499

 

Oldcastle APG, a CRH company, is a leading global supplier of building and landscaping products. Its product portfolio includes hardscapes and masonry, packaged cement mixes, lawn and garden materials, and composite decking sold through a variety of channels for residential and commercial use. Oldcastle APG is the leading producer of hardscapes in North America and Europe and the innovator behind many of the industry’s well-known brands: Belgard hardscapes, Echelon masonry, Sakrete bagged dry mixes, and MoistureShield composite decking. With over 260 operating locations and approximately 8,500 employees, Oldcastle APG operates across 7 countries in the U.S., Canada, and Europe.

 

Summary
 

This position is responsible for ensuring the highest level of customer satisfaction by providing support, guidance, proper follow-up, and resolution to client inquiries or issues.

 

Essential Duties and Responsibilities
 

  • Assist customer with product questions, inventory checks, ordering, order tracking, complaints, and problems

  • Enter orders into system for production, billing, and delivery

  • Coordinate production with site and provide commit date to customer timely

  • Set up new customers via Workflow Gen

  • Answer incoming calls

  • Take sales orders from sales representatives and customers by phone

  • Assisting walk-in counter customers

  • Receiving cash payments and running credit card approvals and check approvals

  • Print and distribute e-mailed customer purchase orders

  • Maintain stock levels as needed for current and future orders

  • Monitor resale item stock levels and request POs as needed

  • Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed

 

Qualifications
 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills and/or abilities required.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job.
 

Requirements / Education / Experience
 

  • High school diploma or equivalent or an equivalent in related experience
  • Detailed oriented
  • Good with basic math
  • Skilled in Microsoft Office suite
  • Good organizational and problem-solving skills
  • Attention to detail
  • Pleasant phone & email personality
  • Pleasant with customers in person
  • Ability to multi-task
  • Self-starter

 

Physical Requirements

 

  • Ability to sit for extended periods of time
  • Ability to spend time in yard in heat/cold
  • Must wear appropriate PPE when outside in yard
  • Ability to perform repetitive motions of the wrist, hands, and fingers to use a computer
  • Bending and some lifting
  • Extensive email writing
  • Extensive phone use
  • Tasks can be very repetitive

 

What CRH Offers You

 

  • Highly competitive base pay
  • Comprehensive medical, dental and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs
  • A culture that values opportunity for growth, development, and internal promotion

 

 

About CRH

 

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.

 

If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

 

Oldcastle APG, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

 

EOE/Vet/Disability--If you want to know more, please click on this link

 

 

 

Date Posted:  Jun 24, 2022


Nearest Major Market: Tampa

Job Segment: Outside Sales, Temporary, Sales, Contract