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Senior IT Business Relationship Manager - Various locations within the Northeast Division

West Hartford, CT, US, 06107

CRH Americas Materials Inc




Job ID:  263402


CRH's Americas Materials, a division of CRH, is the leading vertically integrated supplier of aggregates, cement, asphalt, readymixed concrete and paving and construction services in North America.  Our operations span North America with 24,100 employees at close to 1,300 locations in 44 US States and 6 Canadian provinces.


Position Overview


The Senior Business Relationship Manager (SBRM) is an IT leader that is responsible for IT’s engagement with a defined portion of the business (e.g. geographies, LOBs, functions) to ensure an effective and productive relationship between that part of the business and the IT Organization, influencing both business and IT management and operations through relentless focus on successful delivery of IT’s daily service needs, prioritization and execution of IT’s projects and shaping the IT strategy. 


The SBRM needs to understand the business organization, business strategy, business objectives, business plan and business operations which they represent so that they can bring this insight to bear across all of IT.  They will help the business develop strategy and implement solutions that make use of available and/or potential information and technology.  They must continually educate the business as well as actively provide guidance and support to help the business leverage available and potential information and technology solutions and capabilities of IT to help derive maximum value for the business.

The SBRM must understand the IT organization, operating model, processes and solutions to maximize the value information and technology bring to the business. Within IT the SBRM represents the ‘voice of the customer’, for their respective portion of the business. They will provide guidance and insight to the IT Leadership, functions and teams as to the information and technology needs of their constituency, including: influence the identification, prioritization and execution of IT projects; help define IT solutions that support the business strategy; will oversee successful delivery of service, projects and solutions; contribute to the continual improvement of IT services; and influence the development of the IT strategy.


The Senior BRM is responsible for coordinating their own work and the work of any BRMs within their respective scope of the business. They shall develop, guide, coach and manage BRMs they work with. The SBRM is responsible for the direct relationship with their Division leadership team(s) (or equivalent if the scope of business they represent is other than a division), contributing directly to the business leadership strategy on behalf of IT, working out over a 2+ year time horizon. The SBRM must also participate in the management of the IT BRM function, working in collaboration with the CIO, the Director of BRMs and other Senior BRMs to define the collective BRM strategy, functional and personnel development plans, communications, business engagement activities and how the BRMs provide oversight and guidance for IT services and solutions delivered to the business.

Key Responsibilities (Essential Duties and Functions)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

  • Act as the voice of IT within the business.
    • Facilitate IT communication within the business.
    • Maintain a high degree of visibility within the business, attend business meetings and appropriate management forums, and be a central point of information for all related IT activities.
    • Initiate, foster and lead partnerships with and between business stakeholders and members of IT.
    • Develop a strong understanding of the strategic direction, operational needs, trends, constraints, and opportunities of the business and convey this effectively to within IT.
    • Develop relationships that promote trust and increase efficiency and effectiveness; balance the needs of the business they represent with broader business priorities facilitating alignment between the business and IT strategies and objectives; proactively seek ways to improve collaboration.
    • Collaborate with business stakeholders and contribute to the business case development process by analyzing business value, benefits, risks, and estimated costs.
    • Assist in creating business requirement documents that accurately reflect both strategic and tactical business needs.
    • Work closely with the business leaders to support them through technology planning, advising on how to exploit existing and emerging technologies, and ensuring alignment with the IT strategy. 
  • Be the advocate and champion of the business within IT.
    • Monitor and oversee the successful delivery of IT services to their defined business customers.
    • Manage business demand and assist with project prioritization by focusing on cost / benefit analysis and identifying measurable business value.
    • Envision and influence future IT solutions and capabilities; be a change agent to drive technology related business changes, support solution delivery and improve the ways of working together to ensure genuine, tangible benefits.
    • Formulate and guide process improvements to services and programs which enhance IT capabilities and effectiveness.
    • Oversee execution of key account plans and a relationship management strategy for assigned business LOBs, functions and/or geographies.
    • Influence the design and development of product roadmaps and solution architecture by providing business perspective, requirements and insights.
  • Champion and oversee IT programs/projects being deployed within the business footprint they represent:
    • Identifying scope, success criteria and cross-project dependencies.
    • Acting as a sounding board for ideas and approaches to addressing project risks/issues.
    • Ensuring that projects receive adequate resources/management by following governance processes and procedures.
    • Monitoring and reporting on service levels and project status.
    • Acting quickly to manage urgent issues and championing them until resolution, escalating when required.
    • Ensure that expected outcomes are achieved.
  • Leadership and Management of BRM Function
    • Provide leadership to and direction of the BRM function in coordination with other Senior BRMs. Collaborate with the Director of BRMs and CIO to define, maintain and evolve the BRM function workplans, goals, objectives, roadmaps and strategy for a 2 to 3 year horizon.
    • Develop a close working relationship with the Division Leadership Team(s) (or equivalent if the scope of business they represent is other than a division). Understand the roles and responsibilities of leadership team. Be engaged with them as a team and with them as individuals as necessary to enable the BRM function to serve in its capacity as the primary connection between IT and the business.
    • Work with the business leaders represented to develop and maintain technology plans, goals, objectives and strategies covering 2+ year time horizon.
    • Manage, coordinate and provide guidance to BRMs working within the same scope of business, ensuring consistency, quality, effectiveness of the BRM function and work.
    • Work with BRMs to create and advance their professional development plans.  Provide guidance and support and help them network with business and IT functions and leaders in a way that enriches their capabilities and supports their advancement, be it within IT or in the broader business.
    • Nurture and develop internal and external candidates to fill/backfill future BRM opportunities.
  • Other projects and duties as assigned.




  • MS/BS degree in Computer Science, Engineering or equivalent is preferred; ten plus years of related experience; or equivalent combination of education and experience is preferred
  • Experience in a business relationship management or business leadership role.


Work Requirements


  • Must be 18 years in age or older.
  • Must pass pre-employment drug screen and criminal background check.
  • Report to the office dressed appropriately and ready to begin work at the designated start time.
  • Strict adherence to safety requirements and procedures as outlined in the Employee Handbook.
  • Willingness to work independently within in a team environment and assist the team with other duties as required.
  • This position requires travel to customer and non-customer sites (estimated at 65%).


Knowledge/Skills Requirement


  • Skilled at leading teams, both with direct staff and indirect project teams, for purposes of delivery and development
  • Strong verbal, written, formal and informal communication skills.
  • High business acumen.
  • Knowledge on how to define, develop and execute strategic plans and initiatives
  • A solid understanding of the business and significant knowledge in subject matters pertaining to both IT and the business.
  • Skilled at working effectively with cross functional teams in a matrix organization
  • Ability to communicate IT objectives and direction to the business
  • Capability to work with the business to shape, develop and executive strategic plans and initiatives.
  • Ability to assess the current state environment, capabilities and performance of business and IT
  • Monitor and recommend improvements to IT processes.
  • Working knowledge of organizational change management methods and practices.
  • Ability to understand and enforce IT policies and procedures compliance.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • Able to communicate with others by telephone and in person.
  • Able to utilize a computer for word processing, email communication, and preparation of documents and presentations.
  • May require sitting for extended periods of time.

Work Environment

While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; outside weather conditions; and extreme cold and/or heat.  The noise level in the work environment is usually quiet to moderate.


The statements included in this job description are not intended to be all-inclusive.  They represent typical elements and criteria necessary to successfully perform the job.  Other duties may be assigned as required.  Requirements for this job are subject to modification by the Company and its designees, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


What CRH Offers You


  • A culture that values opportunity for growth, development and internal promotion
  • Highly competitive base pay
  • Comprehensive medical, dental and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs


About CRH Americas


CRH Americas has a long and proud heritage as one of North America’s largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the CRH Americas family. CRH Americas operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.


CRH Americas is a great place to grow! If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Please complete your online application and profile which will be sent directly to the appropriate Hiring Manager. Thank you for your interest in the CRH Americas family!


 EOE/Vet/Disability--If you want to know more, please click on this link

CRH Americas is an Affirmative Action and Equal Opportunity Employer.


Date Posted:  Apr 14, 2021

Nearest Major Market: Hartford

Job Segment: Engineer, Manager, Computer Science, Solution Architect, Change Management, Engineering, Management, Technology