Share this Job

Customer Service Specialist - Westbrook, ME

Westbrook, ME, US, 04092

Architectural Glass & Metal



Job ID:  160790


SIGCO is the preeminent architectural glass and metal fabricator and distributor in New England. Since our inception in 1986, SIGCO has grown and changed over the decades, expanding into new product areas and territories, while maintaining a cutting edge manufacturing facility. But our commitment to service and craftsmanship remain unchanged.


Job Summary

We have an exciting opportunity for you! SIGCO, a CRH Company, is a growing glass manufacturer and fabricator is accepting applications for a Shower Door Customer Service Specialist to join our team. The position entails entering orders into our system, reviewing orders for accuracy, answering incoming calls from our existing customer base with the ability to provide product and service information, resolve product and service problems, and process orders and other miscellaneous administrative duties in a fast-paced environment. Prior experience in the construction industry would be helpful. Hourly rate based on experience.


Essential Duties and Responsibilities

•    Maintain broad knowledge of clients, products and services of the organization
•    Accurately process phoned, faxed, and e-mailed quotes and orders in accordance with cut off times and other time constraints that may exist
•    Data entry of faxed, emailed, and phoned in orders for production
•    Provide assistance to all co-workers when needed
•    Coordinate between sales and production to meet customer deadlines
•    Maintain good communication channels with sales and production.
•    Communicate with customers to determine expected delivery date and time.
•    Greet customers in a courteous, friendly, and professional manner

Regular and predictable attendance, safely performing tasks and adherence to all safety policies and procedures are essential functions of the job.


Skills, Knowledge, and Ability Requirements

To be considered for the Customer Service Specialist position, the following conditions must be met:
•    Strong organizational and listening skills
•    Ability to work overtime when required
•    Ability to work independently and prioritize work with deadlines
•    Ability to work in a fast paced, team environment to meet required deadlines
•    Ability to read and perform mathematical calculations, and write measurements in number fractions at a high school education level
•    Ability to read, interpret, and understand drawings and specifications
•    Computer experience and accuracy in numeric typing 
•    History of positive performance and attendance
•    Strong geometry & math skills preferred 
•    Organized, self-starter with the ability to handle numerous projects, phones, prioritize workload & work with minimal supervision
•    Must be able to communicate effectively & conduct themselves professionally; excellent written & verbal communication skills
•    Ability to learn new computer programs. 
•    Provide detailed estimates to our customers in a timely manner.  Work from architectural drawings and specifications, shop drawings



•    Personal desktop computers, fax machine, copy machine, calculator, writing instruments, telephone, and various printers.  
•    Issued safety equipment



•    This position is largely sedentary; however, caution needs to be taken when lifting files and/or boxes, and opening file cabinet drawers.
•    To avoid injuries to hands, back and neck, proper ergonomics should be maintained while working at desk/workstation.
•    There are occasional visits to the plant floor. In which case, safety rules related to the plant must be followed.


Work Environment

•    Primarily works in an office environment with controlled climate.
•    Ability to perform light hand work at a computer/telephone station in an office environment. 
•    Some duties may involve being in a plant environment where noise levels can be moderate to high and be subject to the same general climate conditions of the region (heat, cold, humidity, etc.).  
•    Chemicals, dust, pollen, and other typical airborne particulate matter are present within the atmosphere of the production floor and may create some odors in the plant. The Company, in an effort to provide its employees with a safe and healthy working environment, limits exposure to chemicals through written procedures, engineering controls, and PPE. 
•    While the chemical exposure and odors are under acceptable levels set by OSHA and the WCB, they nevertheless, can be smelled and are handled according to the company’s hazardous communication program.



What CRH Offers You


  • Highly competitive base pay
  • Comprehensive medical, dental and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs
  • A culture that values opportunity for growth, development, and internal promotion


About CRH Americas


CRH Americas has a long and proud heritage as one of North America’s largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the CRH Americas family. CRH Americas operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.


Sigco, a CRH company, is a great place to grow! If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Please complete your online application and profile which will be sent directly to the appropriate Hiring Manager. Thank you for your interest in the CRH family!


CRH Americas is an Affirmative Action and Equal Opportunity Employer.


EOE/Vet/Disability--If you want to know more, please click on this link



Nov 9, 2019

Nearest Major Market: Portland Maine

Job Segment: Engineer, Machinist, Facilities, Construction, Data Entry, Engineering, Manufacturing, Operations, Administrative