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Service Management & Adoption Specialist - Amsterdam - Netherlands

Amsterdam, NH, NL


Country:  Netherlands 
City:  Amsterdam



About CRH

CRH is the leading global diversified building materials business in the world with over 3,100 locations worldwide. We manufacture and supply a diverse range of superior building materials and products, used extensively in the built environment, in infrastructure, housing and commercial construction projects, of all sizes, all across the world.


To find out more, visit our website www.crh.com.



Position Overview 

CRH are continuing to grow their IT department and now an exciting new opportunity has arisen. The Service Management & Adoption Specialist will ensure that the Office 365 platform is up to date through the enablement of new features released by Microsoft which are considered relevant and beneficial for CRH. As the successful candidate you will drive the adoption of the Office 365 products across CRH in Europe acting as both a subject matter expert and a thought leader. You will be responsible for maintaining the service catalogue including optimisation of processes that support the delivery of the services.


Key Responsibilities

In this role you will be responsible for a number of tasks including: 

  • Maintaining the end user and technical service catalogue for Collaboration (O365 and Okta)
  • Ensuring all end users and IT managers understand processes related to Collaboration
  • Management and ongoing development of the O365 training academy which includes the coordination of training with the vendors and OpCos
  • Understanding the O365 roadmap from a technical, end user and data privacy perspective
  • Developing  relevant communications and educational guides and/or articles related to O365 and Okta changes
  • Developing engagement plans for all end users and smaller communities for O365
  • Identifying, developing and supporting on CSI initiatives for the Collaboration Platform
  • Supporting  and leading  on merger and acquisition activities as required


Key Functional Competencies and Relevant Experience

  • Well-developed interpersonal skills with demonstrable ability to engage, influence and negotiate with people at all levels
  • Deep knowledge of the full O365 product suite
  • Ability to lead training sessions or initiatives
  • Knowledge of service management principles would be considered an advantage as are advanced project manage skills
  • Flexibility in approach
  • Ability to manage projects from inception to completion, full life-cycle awareness and exposure
  • Ability to influence and negotiate with stakeholders
  • Experience of being able to work across multi-cultural teams to achieve results
  • Experience of understanding, interpreting and managing customer expectations
  • Proven experience of being able to prioritise workload  
  • Language: English (fluent) Desirable: Second European language (preferred)
  • It is likely that you will have a university degree or equivalent experience in an IT related discipline with 5-7 year of experience across the entire O365 platform


As a multinational and multicultural organization, CRH recognizes that our diverse and talented global workforce is critical to sustaining competitive advantage and long-term success. At CRH we want to challenge all of our employees to reach their full potential and play their part in the success of our business. We place a strong focus on developing and empowering our employees to help ensure that we have the talent and capabilities we need now and in the future. We also strive to provide an attractive, rewarding and stimulating modern work environment that will engage and inspire our employees to meet the ever evolving standards and expectations of our customers. 


We offer an international workplace with a lot of opportunities, freedom and flexibility. As such, self – starters who enjoy working in a challenging environment and who can play a role in shaping our future are encouraged to join CRH. We take care of our employees and therefore offer a generous total rewards package, a diverse and inclusive culture and professional development opportunities.


CRH is an equal opportunity employer. We are committed to creating an inclusive work environment for all employees and actively encourage applications from all sectors of the community.

Date:  08-Apr-2021

Job Segment: Manager, Supply, Management, Operations