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Customer Service Representative - Abbotsford, BC

Abbotsford, BC, CA

Oldcastle Architectural
APG Canada

Abbotsford Concrete Products is looking for Customer Service Representative. Abbotsford Concrete Products has been an innovative industry leader in the manufacturing of Interlocking Pavingstones and Segmental Retaining Wall Systems for three decades. Our state of the art manufacturing facility ensures that you receive the best products, which meet or exceed strict ASTM or CSA Standards.




The Opportunity


The Customer Service Representative  is responsible for tasks such as order entry, answering the telephone, providing exceptional customer service, purchasing, and inventory control. The successful candidate will have 2 to 4 years of prior customer service, data entry, order desk experience preferably in a manufacturing environment.


Key Responsibilities Include:

  • Process orders that are received in person, email, via fax and telephone
  • Arrange transportation, including obtaining best price and timely delivery to meet customer needs
  • Assist customers by providing information and product specifications
  • Coordinate deliveries of jobsite and retail locations, including processing/posting of pallet returns and some product returns
  • Work closely with production, yard, shipping and sale staff to get orders out to customers in a timely and efficient manner
  • May collaborate with outside sales team to exchange information of value in regards to customer inquiries
  • Process product returns & refunds
  • Process cash/debit/credit account transactions



  • Ability to work in a team setting with a variety of different personalities from various departments and positions
  • Must have very strong customer service and data entry skills
  • Must be able to multi-task and prioritize in a fast-paced, high pressure environment
  • Must possess advanced computer skills specifically in Microsoft Office Suite, prior experience working with an ERP/MRP considered an asset
  • High School Diploma
  • Ideally 2-4 years of experience in a customer service role role preferably in a manufacturing environment
  • Public transportation is not available, all candidates must have their own reliable means of transportation

Why you should join today:

  • Competitive base salary and excellent variable pay plan
  • Comprehensive Benefit Program (many are Employer paid)
  • Matching GRRSP


*Due to the high volume of interest in this role, we are asking that candidates do NOT make phone inquiries. Candidates that have been selected for an interview will be contacted.

Date Posted:  Mar 24, 2021

Job Segment: Outside Sales, ERP, Data Entry, Sales, Technology, Administrative