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Customer Service Representative - Interstate Concrete & Asphalt (Airway Heights, WA)

Airway Heights, WA, US, 99001

Interstate Concrete and Asphalt

 

Job ID:  380959

 

Interstate Concrete & Asphalt Co., a CRH company, is a member of the CRH West Division family, values a culture of growth, development, and internal promotion.  We are a dynamic, growth-oriented, national aggregate, asphalt, concrete, and construction family of companies.  For over 80 years, we have worked to be the preferred source of quality rock products, concrete, asphalt paving, and construction services.   We have been recognized by numerous organizations for our commitment to safety, customer service, and innovation.

 

Position Overview

We are actively recruiting for a highly motivated customer service representative/dispatcher with a high sense of teamwork, to generate and coordinate daily deliveries, support sales and operational personnel while building strong business relationships with internal and external customers. The ideal candidate will be able to navigate various internal and external customer demands professionally and timely.

 

If you are looking to build your career with a company that is looking to build its future leaders, apply today!

 

Key Responsibilities (Essential Duties and Functions)

  • Answers customer and driver calls in a timely and professional manner.
  • Enters order data into computer system.
  • Coordinates deliveries with customers, sales, quality control, operators, and other personnel as required regarding special materials needed, customer requirements, and plant and material availability
  • Maintains working knowledge of city streets and surrounding areas to assist drivers in locating specific job sites.
  • Assists customers in determining the proper product, proper amount, and proper price.
  • Receives and follows-up on customer complaints regarding any truck or driver problems at job sites.
  • Builds a strong rapport with customers, both internally and externally.
  • Regular and timely attendance.
  • Other tasks as assigned to meet business needs.
  • Participate in and promote an inclusive work environment.

 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

 

Education/Experience

  • High school diploma or general education degree (GED) preferred.
  • Demonstrated ability to provide customer service highly preferred. Previous experience in the construction industry a plus but not required.

 

Knowledge/Skill Requirements

  • Demonstrates ability to multi-task and prioritize workloads in a fast paced environment.
  • Demonstrates ability to communicate effectively with all departments and customers on the phone and in person. Detailed-oriented and thorough in all duties and be able to work extended hours when needed.
  • Proficient with Microsoft Windows applications.
  • Able to perform basic mathematical functions.
  • Excellent organizational, customer service and telephone skills.
  • Strong written and oral communication skills with high attention to detail. Ability to work well in a high stress environment.
  • Must pass pre-employment controlled substance testing.

 

What CRH Offers You

 

  • Highly competitive base pay
  • Comprehensive medical, dental and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs
  • A culture that values opportunity for growth, development, and internal promotion

 

 

About CRH

 

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.

 

If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

 

Interstate Concrete & Asphalt Co., a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

 

EOE/Vet/Disability--If you want to know more, please click on this link

 

 

 

Date Posted:  May 1, 2022


Nearest Major Market: Spokane

Job Segment: Construction, Engineering