CMDB Asset Manager - Amsterdam

Amsterdam, NH, NL


Country: Netherlands 
City: Amsterdam
Req ID: 490138


About CRH

We are CRH, and we are committed to contributing to a more resilient and sustainable built environment. We understand the wider impact our businesses can make in supporting human activity. We continue to do this through the delivery of unique, superior building materials and products for use in road and critical utility infrastructure, commercial building projects and outdoor living solutions.


CRH is the leading provider of building materials solutions that build, connect and improve our world. Employing c.75,800 people at c.3,160 locations in 29 countries, CRH has market leadership positions in both North America and in Europe.


Without you noticing our products, we are everywhere you live, work, and relax.


Our project portfolio includes some of the most sustainable and cutting-edge building projects around the world. Think of the asphalt on the Silverstone Grand Prix Circuit, the Paris Metro Rail project, but also the Louis Vuitton Museum in Paris, parts of the Burj Khalifa, and the Kennedy Space Centre.


Learn more about us through the following Link.


Position Overview
The CMDB Asset Manager is responsible to establish a CMDB which will be used as a central repository for IT assets (Based on ServiceNow Platform CMDB capabilities). This will include endpoints, infrastructure equipment and network assets. By making sure CRH is in full control of our IT assets, we make sure our business operates in a sustainable way.
Next to developing and maintaining the CMDB, the CMDB asset manager ensures that IT assets are used most effectively and efficiently as possible. One of the primary goals of the role will be to design, develop and implement an effective asset management practice, including but not limited to establish an end-to-end process of monitoring and managing CRH's IT assets to ensure they are used, maintained, upgraded and at the end of its lifecycle eventually disposed of.
The CMDB asset manager will have to Design the Service delivery model relying on CRH partners to staff accordingly the team to render the service efficiently.

Key Tasks and Responsibilities
In this role, you will:

  • Facilitate and deliver the strategy for managing IT Assets
  • Establish, evaluate, implement and optimise (new) processes and tools to ensure the integrity and accuracy of IT assets and data
  • Deliver creation of CMDB which creates insights and transparency within IT estate
  • Strive to have trustworthy data by making sure CMDB captures all IT assets within the scope of your responsibility
  • Maximize value we get from our hardware assets
  • Keep track of IT assets usage and provide management reports on under- or over utilization 
  • Be the subject matter expert for all hardware asset related topics 
  • Lead and supervise team of (outsourced) hardware asset management analysts in charge of asset Lifecycle management and remediation
  • Offer guidance and provide direction to the team
  • Provide management reports regarding risks, compliance and trends which require action
  • Lead and support improvement activities through asset management and service delivery improvements
  • Enable operational efficiency and cost reduction
  • Liaise with IT Security and help detect unauthorized or unusual usage patterns
  • Facilitate M&A activities


Key Characteristics

  • Critical thinker – is a problem solver and resolves conflicts
  • Strong communication skills – both oral and written skills as listening and presentation skills
  • Reliable – can be trusted with a challenging task
  • Passionate and dedicated – is energetic and eager to learn and develop others
  • Motivated – stays motivated and is able to deal with resistance

Individual Competencies
You are able to:

  • Drive Results - Consistently achieving objectives, even under tough circumstances, pushing self and others to accomplish goals
  • Have a Strategic Mindset - Seeing ahead to future possibilities and translating them into breakthrough strategies
  • Be Resilient - Rebounding from setbacks and adversity when facing difficult situations.
  • Collaborate - Building partnerships and working collaboratively with others to meet shared objectives

Key Functional Competencies
You possess the following:

  • Analytical & driving results: assist in developing and deploying key governance, processes & procedures regarding hardware asset management
  • The ability to manage assets for a large company and maintain a large database
  • Showcase new ideas, stimulate adoption and provide insightful management reports 
  • Other competencies: persistent / strong communicator / pro-active / enthusiastic / fluent in English / good interpersonal skills

Experience / Education
You are/have:

  • In Depth Knowledge of ServiceNow CMDB Capabilities (5 years+)
  • In depth (5 years+) knowledge and working experience in an IT Asset Management related field
  • BSc level of education 
  • Working in cross-functional teams on a European or Global level 
  • IT asset management and Discovery Tools experiences (in particular ServiceNow)


Other (Key) Dimensions

  • Management of the delivery of our Europe IT hardware asset management strategy
  • Work with IT Teams, ServiceNow Practice and hardware asset management analysts
  • Develop team members and provide direction
  • Aim for sustainable usage of our IT assets and align with our Europe Green IT Sustainability goals


Key stakeholders for this position are:

  • Head of IT Operations, Senior Manager Compute, IT Asset manager, Software asset Analyst and ServiceNow Team
  • IT Management Operating Companies (Virtual Community)
  • CRH Europe IT Security Team
  • CRH Europe Procurement
  • CRH Europe IT Finance Team 
  • Europe IT Leadership Team
  • Internal audit

What CRH Offers You

  • A culture that values opportunity for growth, development, and internal promotion

  • Highly competitive salary package

  • Comprehensive secondary benefits

  • Significant contribution to your pension plan

  • Health and wellness programs, including an on-site gym and fitness classes

  • Excellent opportunities to develop and progress with a global organization

Connect your future to CRH

We are curious to learn more about you. At CRH, we believe our mutual differences contribute to the healthy, productive, and enjoyable workspace we create. Please introduce yourself and send us your application.


Is this role not for you, but do you know someone who would love to join the team? Please let us know!


CRH finds it important that vacancies are shared to individuals that may find them interesting and/or could be suitable for the role


Please contact our recruitment team at


CRH is an equal opportunity employer. We are committed to creating an inclusive work environment for all employees and actively encourage applications from all sectors of the community.


Benefits/perks listed above may vary depending on the nature of the employment with CRH and the country where you work.


Please note that we cannot accept any applications submitted through email for GDPR purposes. Candidates must apply through our job portal.


We do not accept candidate introductions for this position from recruitment agencies, unless you have been instructed to do so by our recruitment team.


Date:  16 Feb 2024

Job Segment: Database, Network, Procurement, Manager, Technology, Operations, Management