ServiceNow Developer - Amsterdam

Amsterdam, NH, NL


Country: Netherlands 
City: Amsterdam
Req ID: 494579


About CRH

We are CRH, and we are committed to contributing to a more resilient and sustainable built environment. We understand the wider impact our businesses can make in supporting human activity. We continue to do this through the delivery of unique, superior building materials and products for use in road and critical utility infrastructure, commercial building projects and outdoor living solutions.


CRH is the leading provider of building materials solutions that build, connect and improve our world. Employing c.75,800 people at c.3,160 locations in 29 countries, CRH has market leadership positions in both North America and in Europe.


Without you noticing our products, we are everywhere you live, work, and relax.


Our project portfolio includes some of the most sustainable and cutting-edge building projects around the world. Think of the asphalt on the Silverstone Grand Prix Circuit, the Paris Metro Rail project, but also the Louis Vuitton Museum in Paris, parts of the Burj Khalifa, and the Kennedy Space Centre.


Learn more about us through the following Link.


Position Overview
The role will provide high quality operational and technical support for the ServiceNow Platform. It will ensure that the ServiceNow platform is maintained up to date and leverage as much as possible the use of the standards within the platform and minimize custom development. It will work closely with other workstream leads to define, develop, implement and embed support processes. It will report to the ServiceNow Platform Manager and work closely with other leads of Process and Operations team to maximize the integration with other components and enhance the automation of processes and develop and promote the user self-service approach.

Key Tasks and Responsibilities
In this role, you will:

  • Conduct technical evaluations of strategic and operational demands against the ServiceNow platform architecture, platform capabilities, and industry-leading practices.
  • Contribute to the goal of reducing maintenance efforts and ensuring upgradability by keeping complexity and customization to a minimum.
  • Develop and control the technical configuration of the solution for ServiceNow applications and integrations.
  • Implement and manage integrations with various systems and tools to ensure seamless data flow.
  • Provide technical guidance to our outsourced practice, perform code reviews and quality control checks. 
  • Maintain high level design documentation for ServiceNow applications and integrations.
  • Promote automation & orchestration of support tasks.

Joint responsibilities with ServiceNow Platform Manager
You are able to:

  • Keep up to date with ServiceNow innovations and assess for implementation on our ServiceNow Roadmap.
  • Collaborate with cross-functional teams on the design and implementation of a platform operating model.
  • Co-manage a clear development roadmap for the year ahead broken down by quarter.
  • Act as a Backup of the ServiceNow Platform Manager.

Key Functional Competencies
You possess the following:

  • ITIL Process
  • Agile Methodology


Key Characteristics

  • Business acumen
  • Work Collaboratively                                            
  • Command/Communication skills                           
  • Managing through systems
  • Coordination skills 
  • Priority setting
  • Commit to the customer satisfaction

Experience / Education
You are/have:

  • 5+ years of experience in ServiceNow platform.
  • Strong knowledge and hands-on experience with ServiceNow platform, including ITSM, ITOM & SPM Modules.
  • Proficiency in ServiceNow scripting (JavaScript, Glide API, UI Actions, Business Rules, Client Scripts) and custom application development.
  • Experience in designing and implementing ServiceNow workflows, forms, notifications, and reports.
  • Expertise in System Integrations, with a proven track record of successfully integrating ServiceNow with diverse systems via REST/SOAP APIs and Web Services.
  • Experience with CMDB/Asset Management preferred.
  • Certified System Administration (essential) & Certified Application Development (desired).
  • Familiarity with AI/ML, RPA, or Virtual Agent technologies is a plus.
  • Language: English (fluent) Desirable: Second European language (preferred).


Other (Key) Dimensions
Key stakeholders: ServiceNow Platform Manager (Direct report); Service & relationship management function; Cross-functional IT teams; External service provider; Senior leadership (various) as required to support projects and initiatives.

Travel expectations: Limited travel (10%) is expected in this role.

What CRH Offers You

  • A culture that values opportunity for growth, development, and internal promotion

  • Highly competitive salary package

  • Comprehensive secondary benefits

  • Significant contribution to your pension plan

  • Health and wellness programs, including an on-site gym and fitness classes

  • Excellent opportunities to develop and progress with a global organization

Connect your future to CRH

We are curious to learn more about you. At CRH, we believe our mutual differences contribute to the healthy, productive, and enjoyable workspace we create. Please introduce yourself and send us your application.


Is this role not for you, but do you know someone who would love to join the team? Please let us know!


CRH finds it important that vacancies are shared to individuals that may find them interesting and/or could be suitable for the role


Please contact our recruitment team at


CRH is an equal opportunity employer. We are committed to creating an inclusive work environment for all employees and actively encourage applications from all sectors of the community.


Benefits/perks listed above may vary depending on the nature of the employment with CRH and the country where you work.


Please note that we cannot accept any applications submitted through email for GDPR purposes. Candidates must apply through our job portal.


We do not accept candidate introductions for this position from recruitment agencies, unless you have been instructed to do so by our recruitment team.


Date:  2 May 2024

Job Segment: Technical Support, Network, Programmer, Developer, Information Technology, Technology