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ServiceNow Platform Manager

Amsterdam, NH, NL, 1083 HL


Country: Netherlands 
City: Amsterdam
Req ID: 426919


About CRH

We are CRH, and we are committed to contributing to a more resilient and sustainable built environment. We understand the wider impact our businesses can make in supporting human activity. We continue to do this through the delivery of unique, superior building materials and products for use in road and critical utility infrastructure, commercial building projects and outdoor living solutions.


CRH is the leading provider of building materials solutions that build, connect and improve our world. Employing c.75,800 people at c.3,160 locations in 29 countries, CRH has market leadership positions in both North America and in Europe.


Without you noticing our products, we are everywhere you live, work, and relax.


Our project portfolio includes some of the most sustainable and cutting-edge building projects around the world. Think of the asphalt on the Silverstone Grand Prix Circuit, the Paris Metro Rail project, but also the Louis Vuitton Museum in Paris, parts of the Burj Khalifa, and the Kennedy Space Centre.


Learn more about us through the following Link.


About the role

We are currently looking for an ambitious and enthusiastic ServiceNow Platform Service Manager to join our IT team based in Amsterdam

The role will provide high quality operational and technical support for the ServiceNow Platform. It will ensure that the ServiceNow platform is maintained up to date and leverage as much as possible the use of the standards within the platform and minimize custom development. It will work closely with other workstream leads to define, develop, implement and embed support processes. It will also work closely with the Integration Manager and other leads of Operations team to maximise the integration with other components and enhance the automation of processes and develop and promote the user Self Service approach.


Main responsibilities

In this role you'll:


• Drive the outsourced practice to deliver effective and efficient services including ongoing training and knowledge transfer.

• Optimize the organisation's, processes and tools required for service delivery.

• Monitor processes and procedures to ensure they are being executed in a consistent and repeatable manner .

• Monitor Catalog Items usage and take actions to keep it accurate and meaningful

• Maintain the product up to date coordinating a yearly upgrade 

• Manage the demands portfolio relative to the solution, (assess, evaluate, prioritize, coordinate).

• Define the content of development cycles based on priorities.

• Validate the recharge of the requests to the business in accordance with Finance & Controlling.

• Keep up to date with ServiceNow innovations and assess for implementation on our ServiceNow Roadmap.

• Create a clear development roadmap for the year ahead broken down by quarter.

• Develop further the automation and integration of the platform with other tools.


Experience & qualifications

To be successful in this role you'll need:


• Deep experience in PaaS Management and a good understanding of IT and business processes

• Excellent knowledge of the ServiceNow platform and capabilities

• Demonstrable experience in workshop design, preparation and leadership

• An excellent working knowledge of ITIL

• A focus on integration & standardization (challenging the non standard requests)

• Developed supplier management and financial management experience

What CRH Offers You

  • A culture that values opportunity for growth, development, and internal promotion

  • Highly competitive salary package

  • Comprehensive secondary benefits

  • Significant contribution to your pension plan

  • Health and wellness programs, including an on-site gym and fitness classes

  • Excellent opportunities to develop and progress with a global organization

Connect your future to CRH

We are curious to learn more about you. At CRH, we believe our mutual differences contribute to the healthy, productive, and enjoyable workspace we create. Please introduce yourself and apply for this great opportunity.


Is this role not for you, but do you know someone who is a perfect fit? Please let us know:

CRH is an equal opportunity employer. We are committed to creating an inclusive work environment for all employees and actively encourage applications from all sectors of the community.


Benefits/perks listed above may vary depending on the nature of the employment with CRH and the country where you work.


Please note that we cannot accept any applications submitted through email for GDPR purposes. Candidates must apply through our job portal.


We do not accept candidate introductions for this position from recruitment agencies, unless you have been instructed to do so by our recruitment team.


Date:  23-May-2023

Job Segment: Manager, Network, Technical Support, Management, Technology