Infrastructure Operations Lead - Birmingham, Budapest, Dublin or Madrid

Country: Ireland 
City: Birmingham, Budapest, Dublin or Madrid 
Req ID: 505423

About CRH

We are CRH, and we are committed to contributing to a more resilient and sustainable built environment. We understand the wider impact our businesses can make in supporting human activity. We continue to do this through the delivery of unique, superior building materials and products for use in road and critical utility infrastructure, commercial building projects and outdoor living solutions.

CRH (NYSE: CRH, LSE: CRH) is the leading provider of building materials solutions that build, connect and improve our world. Employing c.78,500 people at c.3,390 operating locations in 28 countries, CRH has market leadership positions in both North America and Europe. As the essential partner for transportation and critical utility infrastructure projects, complex non-residential construction and outdoor living solutions, CRH’s unique offering of materials, products and value-added services helps to deliver a more resilient and sustainable built environment. The company is ranked among sector leaders by Environmental, Social and Governance (ESG) rating agencies. A Fortune 500 company, CRH’s shares are listed on the NYSE and LSE.

Without you noticing our products, we are everywhere you live, work, and relax.

Our project portfolio includes some of the most sustainable and cutting-edge building projects around the world. Think of the asphalt on the Silverstone Grand Prix Circuit, the Paris Metro Rail project, but also the Louis Vuitton Museum in Paris, parts of the Burj Khalifa, and the Kennedy Space Centre.

Learn more about us through the following Link.

Position Overview
The IT Infrastructure Operations Lead is responsible for the development, optimisation, and management of the organisation’s IT infrastructure. This role ensures the maintenance, reliability, and resilience of all IT infrastructure components, including data centers, cloud services, and network security. The IT Infrastructure Operations Lead plays a crucial role in ensuring operational efficiency and managing incidents to deliver high-quality IT services. This is a leadership position which requires strong technical knowledge, excellent interpersonal skills, and the ability to manage multiple IT teams and processes effectively.

The role requires overseeing IT operations across multiple global locations to ensure consistent, compliant, and high-quality service delivery. The IT Infrastructure Operations Lead will be key in promoting a culture of continuous improvement and operational excellence. The IT Infrastructure Operations Lead must have a strong understanding of IT infrastructure services and the expectations of customers to ensure effective service delivery that supports their efficiency and performance.

Key Tasks and Responsibilities
In this role, you will:

• Lead day-to-day IT operations to ensure efficient service delivery across all infrastructure services.
• Oversee the management of IT incidents to ensure they are resolved promptly and effectively.
• Implement continuous improvement initiatives to drive operational excellence in IT services.
• Develop and manage the performance and development of technology operations staff and specialists.
• Ensure the reliability, resilience, and optimisation of IT infrastructure, including data centers, cloud services, and network security.
• Engage with IT leadership and OpCos to ensure alignment and support for IT infrastructure operations initiatives.
• Oversee the maintenance and optimisation of IT infrastructure components, such as data centers, cloud services, and network security.
• Manage third-party relationships with key vendors and service providers, including governance and performance reviews.
• Support relevant transformation activities and projects, contributing to the overall success of the transformation programme.

Individual Competencies
You are able to:

• Drive Results - Consistently achieving objectives, even under tough circumstances, pushing self and others to accomplish goals
• Have Courage - Stepping up to address difficult issues, saying what needs to be said.
• Cultivate Innovation - Creating new and better ways for the organisation to be successful.
• Have a Strategic Mindset - Seeing ahead to future possibilities and translating them into breakthrough strategies.
• Attract and Develop Talent - Attracting, selecting, and developing talent to meet the organisation’s goals and needs.
• Be Resilient - Rebounding from setbacks and adversity when facing difficult situations.
• Collaborate - Building partnerships and working collaboratively with others to meet shared objectives.
• Make Quality Decisions - Making good and timely decisions that keep the organisation moving forward.
• Drive Vision and Purpose - Painting a compelling picture of the vision and strategy that motivates others to action.

Key Characteristics
For this role you should be/have:

• Leader – Strong leadership and interpersonal skills to manage and mentor multiple teams.
• Visionary Moderniser – able to think outside the situation on the ground and drive toward best-in-class modern technology and practice.
• Critical thinker – is a problem solver and resolves conflicts.
• Customer Focused – Looks for ways to innovate to improve the focus on the customer.
• Motivated – stays motivated and can deal with resistance.
• Coaches others to build on strengths and improve on weakness; listens to and encourages regular honest feedback.
• An inclination to drill into detail and to take corrective action early and decisively.

Key Functional Competencies
You possess the following:

• Prepared to breakdown organisational boundaries through collaboration and cross staffing by building strong relationships based on trust with peers.
• Proven project management skills, with the ability to work well under pressure and meet deadlines.
• Strong vendor management skills, with experience managing third-party relationships.
• In-depth knowledge of IT infrastructure operations, including data centres, cloud services, and network security.
• Language: English (Fluent). Desirable: Second European Language (preferred).
• Excellent Written and Verbal communication skills with people at all levels across the organisation.
• Excellent organisational and time management skills, with the ability to handle multiple priorities.
• The ability to translate business requirements into viable technical solutions.
• Strong stakeholder management skills (all directions).
• The ability to communicate complex concepts to technical and non-technical audiences.

Experience / Education
You are/have:

• Minimum of 5-7 years of management experience in an IT Operations team.
• College diploma or university degree in business, information systems, or a related technical field.
• Experience managing teams and processes within IT Infrastructure Operations environment.
• Professional certifications such as ITIL, PMP, Prince2, TOGAF, PMBOK or similar are highly desirable.
• Experience working in the construction materials or industrial manufacturing sector.
• Proven experience of working in a federated matrix model.

Other (Key) Dimensions

• Number of Managed Users: 33k+
• Geographies Supported: 20+ Countries
• Headcount within the IT Operations team: 60+
• Headcount across European IT teams: 450+

What CRH Offers You

• A culture that values opportunity for growth, development, and internal promotion

• Highly competitive salary package

• Comprehensive secondary benefits

• Significant contribution to your pension plan

• Health and wellness program

• Excellent opportunities to develop and progress with a global organization

Connect your future to CRH

We are curious to learn more about you. At CRH, we believe our mutual differences contribute to the healthy, productive, and enjoyable workspace we create. Please introduce yourself and send us your application.

Is this role not for you, but do you know someone who would love to join the team? Please let us know!

CRH finds it important that vacancies are shared to individuals that may find them interesting and/or could be suitable for the role

Please contact our recruitment team at careers@crh.com.

CRH is an equal opportunity employer. We are committed to creating an inclusive work environment for all employees and actively encourage applications from all sectors of the community.

Benefits/perks listed above may vary depending on the nature of the employment with CRH and the country where you work.

Please note that we cannot accept any applications submitted through email for GDPR purposes. Candidates must apply through our job portal.

We do not accept candidate introductions for this position from recruitment agencies, unless you have been instructed to do so by our recruitment team.