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Technical Advisor- TECHNISEAL, CANDIAC QC

Candiac, QC, CA, J5R 6X1

Techniseal

 

A pioneer in the development of solutions for the maintenance of outdoor surfaces, Techniseal has been the world leader in polymer sand for more than 30 years and a renowned manufacturer of products for cleaning and protecting concrete pavers. Established in 1984, it is now part of the Large Oldcastle Family, a multinational building materials company, with operations in Canada, the United States and Europe.

 

Position:  Technical Advisor

 

In order to support the growth of our company, we are currently looking for a dynamic, proactive person with clear enunciation and good listening skills for a position within our team.  This is a seasonal position (6 to 8 months) with annual callback and/or possibility of permanent status.  Under the supervision of the Technical Service Manager, and after an intensive period of training supported by colleagues in a similar position, your main functions will be:

 

  • Respond to customer technical enquiries by calls and/or emails;
  • Helping customers and our representatives (CAN-US) by providing support and advice on product preparation and application;
  • Offer technical support to customers who encounter certain challenges with our products;
  • Maintain a call/email log, using Excel and Salesforce “ticket” software;
  • Conduct follow-ups regularly until case and/or “ticket” is completely resolved;
  • Document the evolution of cases in the "ticket" software;
  • Collaborate with the R&D/laboratory department to develop solutions that reflect market needs;
  • Escalate cases to senior Advisors and/or Technical Service Manager, depending on complexity;
  • Perform any other related tasks, when required.
     

Skills required:
Essential - Ability to communicate in both official languages (verbal and written)
Essential - Bilingualism (impeccable English required to speak)

Asset- Spanish language

Asset- Minimum of 2 years in a customer support position or call centre

Asset- Experience in a hardware store or landscaping

Asset- Knowledge of Word, Excel, Outlook and Teams software

Asset- Knowledge of Salesforce “ticket” software

 

Abilities:
Customer oriented

Strong technical support and problem-solving skills

Ability to defuse sensitive situations

Sense of organization, meticulous and attention to detail

Great team spirit, patient, poised personality

 

 

Equal Opportunity Employer

This employer is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations are available on request for candidates taking part in all aspects of the selection process.

Date Posted: 


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