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Customer Service Specialist

Chicago, IL, US, 60609

Oldcastle BuildingEnvelope
Architectural Glass & Metal



Job ID:  394460


Oldcastle BuildingEnvelope®, a CRH company, is the leading supplier of value-added, glazing-focused, interior and exterior products and services. We design, engineer, test and manufacture solutions in engineered curtain wall, storefronts and entrances, architectural glass, shower enclosures, glazing hardware, windows, railings and more.


$17/hr. to Start | 1st Shift | Full Time | $3,000 Sign-on Bonus
Job Summary
We are currently seeking a Customer Support Specialist for our Chicago office located inside the old stockyards.  This position supports our inside sales department, responding to customer inquiries via email, phone, and fax.  Reviewing sale orders for accuracy and assisting in filing, scanning and incoming and outgoing mail.  This is an entry-level position that offers a path of opportunity and advancement within the organization.

•    $3,000 sign-on bonus
•    PTO – 12 days a year 
•    Holiday Pay – 10 days a year
•    Comprehensive medical, Rx, dental, vision plan options
•    100% company paid benefits:  Short/long term disability, salary-based life insurance, employee assistance program
•    401(k) savings plan with up to 5% company match
•    Tuition reimbursement
•    Bonus and recognition programs
•    Growth, development, and advancement opportunities
Essential Duties and Responsibilities
•    Respond and route customer inquiries to appropriate team members
•    Assist the customer with basic requests for information or status of quotes and orders, via email, phone, fax
•    File/scan daily paperwork including orders, quotes and bill of ladings
•    Double-checking of orders to ensure accuracy and eliminate mistakes
•    Scan and review orders, quotes and bill of ladings are in the system without rejects
•    Maintain electronic or hard copy files and retrieve information when needed
•    Operate a range of office equipment including PC, Scanner and Copier
•    Assist with other administrative duties and day-to-day tasks as needed
•    Ability to handle a high volume of calls
•    Excellent time management skills and the ability to muti-task
•    Basic Windows based computer skills, including MS Office (Word and Excel) 
•    Ability to type a minimum of 40 WPM in addition to 10-Key competency
•    Ability to work in a team environment and provide support to staff
•    Ability to handle confidential information and use of discretion while performing job tasks
•    Ability to work independently, organize, and prioritize work assignments with minimal supervision
•    Exceptional accuracy and detail-oriented skills required
•    Customer service oriented with effective written and verbal communication skills; conducts oneself professionally 
•    Outgoing personality with the ability to relate well to others
•    Experience with an AS400 based MRP system preferred
•    High School Diploma or equivalent


What CRH Americas Offers You


  • Highly competitive base pay
  • Comprehensive medical, dental and disability benefits programs
  • 401k with company match
  • Health and wellness programs
  • A culture that values opportunity for growth, development, and internal promotion


About CRH Americas


CRH Americas has a long and proud heritage as one of North America’s largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the CRH Americas family. CRH Americas operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.


Oldcastle BuildingEnvelope®, a CRH company, is a great place to grow! If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our career site. Please complete your online profile which will be sent directly to the appropriate Hiring Manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest in the CRH Americas family!


CRH Americas is an Affirmative Action and Equal Opportunity Employer.


EOE/Vet/Disability--If you want to know more, please click on this link.


Oldcastle BuildingEnvelope is an E-Verify Employer.




Date Posted:  May 11, 2022

Nearest Major Market: Chicago

Job Segment: Mid-Range, Inside Sales, Telemarketing, Design Engineer, Technology, Sales, Engineering