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Customer Service Representative - Denver, CO

Denver, CO, US, 80239

Oldcastle BuildingEnvelope



Job ID:  222899


Oldcastle BuildingEnvelope®, a CRH company, is the leading supplier of products specified to close the building envelope. They include: custom-engineered curtain wall and window wall, architectural windows, storefront systems, doors, skylights and architectural glass.


Oldcastle BuildingEnvelope®, a CRH company North America’s largest building materials company is currently seeking a Customer Service Representative for our Plant in Denver. This position involves helping customers by providing product and service information, resolving product and service problems, processing orders, and serving as an ambassador (customer advocate) between the customer and the company.

At Oldcastle, we manufacture storefronts and entrances, architectural glass, shower enclosures, glazing hardware, windows, railings and more.


We offer:

•    Training 
•    A safe environment including PPE (Personal Protective Equipment) provided by company
•    Competitive base pay, reviews at 90 and 180 days for first year; and yearly. 
•    Comprehensive medical, dental, vision, life and disability benefits programs
•    Group retirement savings program 401 K
•    Health and wellness programs
•    PTO starts accruing on first pay period: 7 days after 6 months, and 12 days after one year of employment
•    A culture that values opportunity for growth, development, and internal promotion


Essential Duties and Responsibilities
•    Maintain broad knowledge of clients, products, and services of the organization
•    Document customer interactions and transactions
•    Accurately process phoned, faxed, and e-mailed quotes and orders in accordance with cut off times and other time constraints that may exist
•    Data entry of fax, email, and phone orders for production
•    Coordinate between sales and production to meet customer deadlines
•    Communicate and keep customers informed regarding quotes, pricing, order status, pro-active sales, delivery status, technical information, production capabilities, and general return information
•    Resolve product or service problems by clarifying customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment, and following up to ensure resolution
•    Answer telephone promptly and transfer callers to appropriate departments
•    Greet customers in a courteous, friendly, and professional manner through written and verbal communication
•    Assist all co-workers when needed
•    Regular and predictable attendance, the ability to safely perform tasks, and adherence to all safety policies and procedures are essential functions of the job


•    Education normally obtained through a High School Diploma or GED preferred
•    Good English, written & verbal communication skills

•    Proficient 10-key typing skills
•    Bilingual Spanish a plus
•    Organized, self-starter with the ability to prioritize workload in a fast-paced office environment
•    Ability to work in a team environment


What CRH Americas Offers You


  • Highly competitive base pay
  • Comprehensive medical, dental and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs
  • A culture that values opportunity for growth, development, and internal promotion


About CRH Americas


CRH Americas has a long and proud heritage as one of North America’s largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the CRH Americas family. CRH Americas operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.


Oldcastle BuildingEnvelope®, a CRH company, is a great place to grow! If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our career site. Please complete your online profile which will be sent directly to the appropriate Hiring Manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest in the CRH Americas family!


CRH Americas is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link

Date Posted: 

Nearest Major Market: Denver

Job Segment: Data Entry, Administrative