Service Delivery Support Engineer - IT Hardware (6 month contract)

Country: Ireland 
City: Dublin 
Req ID: 497359

About CRH

We are CRH, and we are committed to contributing to a more resilient and sustainable built environment. We understand the wider impact our businesses can make in supporting human activity. We continue to do this through the delivery of unique, superior building materials and products for use in road and critical utility infrastructure, commercial building projects and outdoor living solutions.

CRH (NYSE: CRH, LSE: CRH) is the leading provider of building materials solutions that build, connect and improve our world. Employing c.78,500 people at c.3,390 operating locations in 29 countries, CRH has market leadership positions in both North America and Europe. As the essential partner for transportation and critical utility infrastructure projects, complex non-residential construction and outdoor living solutions, CRH’s unique offering of materials, products and value-added services helps to deliver a more resilient and sustainable built environment. The company is ranked among sector leaders by Environmental, Social and Governance (ESG) rating agencies. A Fortune 500 company, CRH’s shares are listed on the NYSE and LSE.

Without you noticing our products, we are everywhere you live, work, and relax.

Our project portfolio includes some of the most sustainable and cutting-edge building projects around the world. Think of the asphalt on the Silverstone Grand Prix Circuit, the Paris Metro Rail project, but also the Louis Vuitton Museum in Paris, parts of the Burj Khalifa, and the Kennedy Space Centre.

Learn more about us through the following Link.

Reporting to the End User Support Services IT Team Lead, the Service Delivery Support Engineer for IT Hardware is responsible for supporting the delivery and ongoing management of all core IT hardware including laptops, mobiles, consumables e.g., monitors etc.  This role will support the life-cycle management of IT assets throughout the organisation. The role is also required to update an asset inventory database. This is a role that will assist the End User Services Manager with asset management and related processes. The role may also include planning and scheduling activities.

Key Tasks and Responsibilities

• Supporting New Starters account creation and Leaver’s account suspension/deletion (including AD Account, Email Account, Group Membership etc).
• Support with Joiner, Movers & Leaver process and ensuring each staff member has the appropriate IT equipment to work effectively.
• Support Desktop/Laptop patching when required.
• Manage asset lifecycles, developing and maintaining the asset inventory database.
• Assist with the development and maintenance of policies, standards, processes, systems and measurements that enable the organization to manage the IS asset portfolio for risk, cost, control, and compliance and business performance objectives.
• Work with all departments in the procurement, deployment, management and expense reporting of IT assets.
• Escalate supplier issues to their manager.
• Support the disposal of IT hardware assets (Laptops, Mobiles etc.) including securing the disposal certificates.
• Support the quarterly treasury laptop rotation for security reasons - laptops are reimaged and updated with latest security stack.
• Assist with VC systems including desk-based VC platform & secure call set up
• Conduct daily meeting room checks - checking all IT equipment in meeting rooms are working correctly on a daily basis.

Key Functional Competencies 

• Minimum 1 - 2 years’ experience working on large IT Asset management initiatives. 
• Experience providing direct technical support to end users via telephone or e-mail to troubleshoot problems in an efficient and effective manner.
• Experience logging incoming calls in an Incident Management tool and resolving and / or escalating calls as required.
• Customer service skills to manage interactions with demand manager but also with a wide array of other customers if required (executives, associates, etc.).
• Proven analytical and problem-solving abilities.
• Strong documentation skills and keen attention to detail.
   

Experience / Education
You are/have:

• Third level qualification in Information Technology or equivalent
• CompTIA A+/Network+ 
• ITIL Certification
• Fluent written and verbal English (must); other languages are considered a plus
   

What CRH Offers You

• A culture that values opportunity for growth, development, and internal promotion

• Highly competitive salary package

• Comprehensive secondary benefits

• Significant contribution to your pension plan

• Health and wellness programs, including an on-site gym and fitness classes

• Excellent opportunities to develop and progress with a global organization

Connect your future to CRH

We are curious to learn more about you. At CRH, we believe our mutual differences contribute to the healthy, productive, and enjoyable workspace we create. Please introduce yourself and send us your application.

Is this role not for you, but do you know someone who would love to join the team? Please let us know!

CRH finds it important that vacancies are shared to individuals that may find them interesting and/or could be suitable for the role

Please contact our recruitment team at careers@crh.com.

CRH is an equal opportunity employer. We are committed to creating an inclusive work environment for all employees and actively encourage applications from all sectors of the community.

Benefits/perks listed above may vary depending on the nature of the employment with CRH and the country where you work.

Please note that we cannot accept any applications submitted through email for GDPR purposes. Candidates must apply through our job portal.

We do not accept candidate introductions for this position from recruitment agencies, unless you have been instructed to do so by our recruitment team.

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