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Customer Service Representative - Fife, WA

Fife, WA, US, 98424

Oldcastle BuildingEnvelope
Architectural Glass & Metal



Job ID:  447739


Oldcastle BuildingEnvelope® is the leading supplier of value-added, glazing-focused, interior, and exterior products and services. We design, engineer, test, and manufacture solutions in engineered curtain walls, storefronts, and entrances, architectural glass, shower enclosures, glazing hardware, windows, railings, and more.


The Customer Service Representative role with us isn’t just a job- it’s a starting point to a great career with a great company. We hire motivated individuals who want to grow with us, and we will equip you with the knowledge you need to be successful. We have an incredible track record of promoting from within. You can be our next success story.


This role is perfect for the individual who approaches their work in a professional manner, who loves to be a part of a team, and who wants to help us get better every single day.


If that sounds like YOU, come join this industry leader!


Job Summary


Serves customers by providing product and service information, resolving product and service problems, and processing orders. 


Essential Duties and Responsibilities


  • Maintain broad knowledge of client products and services
  • Keep records of customer interactions and transactions
  • Listen attentively to customer needs and concerns; demonstrate empathy
  • Accurately take phone orders
  • Use Estimating software
  • Data entry of faxed, emailed and phone in orders for production
  • Coordinate between sales and production to meet customer deadlines
  • Notify customers of expected delivery date and time
  • Resolves product or service problems by clarifying customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustments; following up to ensure resolution
  • Assisting sales staff with expediting orders and communications with the production floor
  • Assist in filing and communicating with other departments
  • Answer the telephone and direct callers to appropriate departments
  • Greet customers in a courteous, friendly, and professional manner
  • Regular and predictable attendance, safely perform tasks and adherence to all safety policies and procedures are essential functions of the job.




To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills, and/or abilities required.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job.


Skills, Knowledge and Ability Requirements

To be considered for the Customer Service position, the following conditions must be met:


  • A minimum of 1 year previous customer service experience in the residential or commercial industry or 5 years experience working with aluminum storefront in either shipping or fabrication of aluminum storefront.
  • Strong organizational and listening skills
  • Ability to work independently and prioritize work with deadlines
  • Must be able to communicate effectively and conduct themselves professionally, with excellent written and verbal communications
  • Able to read and perform mathematical calculations, and write measurements in number fractions at a high school education level
  • Ability to read, interpret and understand drawings and specifications
  • Computer experience a must and typing of numbers with accuracy
  • Previous customer service experience in glass industry preferred




  • Personal desktop computers, fax machine, copy machine, calculator, writing instruments, telephone, and various printers.
  • Issued safety equipment.




  • This position is a largely sedentary; however, caution needs to be taken when lifting files, boxes, opening file cabinet drawers.
  • To avoid injuries to hands, back and neck, proper ergonomics should be maintained while working at desk/workstation.


Additional Information


  • Only online applications will be accepted
  • When applying, please provide full employment history
  • Pre-employment background & drug screening employer
  • Equal Opportunity Employer




What OBE Offers You


  • Highly competitive base pay
  • Comprehensive medical, dental, and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs
  • A culture that values opportunity for growth, development, and internal promotion



About OBE


OBE has a long and proud heritage. We are a collection of family businesses, regional companies, and large enterprises that together form the OBE family. OBE operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large organization.


If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!


OBE is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link.

Oldcastle BuildingEnvelope is an E-Verify Employer.



Date Posted:  Sep 21, 2022

Nearest Major Market: Tacoma

Job Segment: Machinist, Design Engineer, Testing, Data Entry, Fabrication, Manufacturing, Engineering, Technology, Administrative