Share this Job

Customer Service Representative - Fort Smith, AR

Fort Smith, AR, US, 72914

Oldcastle APG
APG Central


Job ID:  336879


Oldcastle APG, a CRH company, is a leading global supplier of building and landscaping products. Its product portfolio includes hardscapes and masonry, packaged cement mixes, lawn and garden materials, and composite decking sold through a variety of channels for residential and commercial use. Oldcastle APG is the leading producer of hardscapes in North America and Europe and the innovator behind many of the industry’s well-known brands: Belgard hardscapes, Echelon masonry, Sakrete bagged dry mixes, and MoistureShield composite decking. With over 260 operating locations and approximately 8,500 employees, Oldcastle APG operates across 7 countries in the U.S., Canada, and Europe.




This position is responsible for supporting the end-to-end supply chain activities of the manufacturing site from purchase order creation, receipt and shipping finished product.  Ensuring the highest level of customer satisfaction by providing support, guidance, proper follow-up and resolution to customer inquiries, orders or issues.


Essential Duties and Responsibilities


  • Assist customer with product questions, ordering, order tracking, complaints and problems
  • Enter orders into system for billing and delivery
  • Coordinate delivery schedules with dispatch
  • Issue credits or debits accurately when applicable
  • Answering incoming calls
  • Taking sales orders from sales representatives and customers by phone and radio
  • Assisting walk-in counter customers
  • Facilitating new account and credit approvals
  • Categorizing, scanning and maintaining ship ticket copies for audit purposes and file all customer records
  • Printing and distributing e-mailed customer purchase orders
  • Time clock system administration.  Daily verification of employee hours
  • Weekly time clock review with Site Manager and subsequent HR submission

  • Attendance and overtime trending/reporting

  • Purchase Order Creation and system maintenance

  • Purchase Order delivery receipt verification and data entry (receiving)

  • Weekly audit of all raw material delivery receipts vs. trucking records

  • Update shipping tickets with appointment info, change date as needed

  • Ensure PM tickets are printed, delivered to shipping and matched appropriately for evening loading

  • Order office and printing supplies

  • Use purchasing card for payment of invoices below threshold

  • Month End Close – data entry




To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills and/or abilities required.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job.


Requirements / Education / Experience


  • High School Diploma or GED equivalent, some college preferred
  • Good with basic math
  • Experience working in a technical or industrial organization, providing customer service and inside sales support
  • Working knowledge of Microsoft Office Skills (Outlook, Excel, Word)
  • Detail oriented and excellent organizational and multitasking skills
  • Ability to work efficiently and effectively under pressure with simultaneous deadlines
  • Ability to think on your feet, by assessing, planning and strategic troubleshooting
  • Self-motivated and driven professional


Physical Environment


  • Ability to sit for extended periods of time
  • Ability to perform repetitive motions of the wrist, hands, and fingers to use a computer and keyboard
  • Bending and some lifting
  • Extensive writing
  • Extensive phone and radio use
  • Tasks can be very repetitive
  • Slight lifting of ship tickets and overnight packages


What CRH Offers You


  • Highly competitive base pay
  • Comprehensive medical, dental and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs
  • A culture that values opportunity for growth, development, and internal promotion



About CRH Americas


CRH Americas has a long and proud heritage as one of North America’s largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the CRH Americas family. CRH Americas operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.


Oldcastle APG, a CRH company, is a great place to grow! If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Please complete your online application and profile which will be sent directly to the appropriate Hiring Manager. Thank you for your interest in the CRH family!


CRH Americas is an Affirmative Action and Equal Opportunity Employer.


EOE/Vet/Disability--If you want to know more, please click on this link




Date Posted:  Nov 27, 2021

Nearest Major Market: Fort Smith

Job Segment: Supply, Telemarketing, Inside Sales, Sales Support, Data Entry, Operations, Sales, Administrative