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Customer Service Representative- Hauppauge, NY

Hauppauge, NY, US, 11788

Oldcastle BuildingEnvelope
Architectural Glass & Metal



Job ID:  440000


Oldcastle BuildingEnvelope® is the leading supplier of products specified to close the building envelope. They include: custom-engineered curtain wall and window wall, architectural windows, storefront systems, doors, skylights and architectural glass.


We are seeking a Customer Service Representative in Hauppauge (Long Island), NY. This position involves interacting with customers providing product and service information, resolving product and service problems, processing orders, and serving as a liaison between the customer and the company.

Our product is custom manufactured, and each order is different. This requires our CSR’s to have excellent attention to detail. Lead times are short, and the department is busy. With that said, you will be working with a great group of associates who will teach and support you. They know what it’s like to be the new person in the department and their mission is to help you succeed and have fun too!




To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills and/or abilities required.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job.

 Essential Duties and Responsibilities


•    Greet customers in a courteous, friendly, and professional manner. Listen attentively to customer needs and concerns; demonstrate empathy and be an advocate for the customer
•    Accurate data entry of orders and quotes 
•    Coordinate between sales and production to meet customer deadlines
•    Resolve product or service problems by clarifying customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustments; following up to ensure resolution



To be considered for the position, the following conditions must be met:

•    High School Diploma or equivalent
•    Minimum 2 years of customer service experience, preferably in a manufacturing environment
•    Computer experience and accuracy in alpha/numeric data entry
•    AS400 experience a plus
•    Qualified candidates should have strong verbal and written communication skills

What OBE Offers You


  • Highly competitive base pay
  • Comprehensive medical, dental, and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs
  • A culture that values opportunity for growth, development, and internal promotion



About OBE


OBE has a long and proud heritage. We are a collection of family businesses, regional companies, and large enterprises that together form the OBE family. OBE operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large organization.


If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!


OBE is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link.

Oldcastle BuildingEnvelope is an E-Verify Employer.


Date Posted:  Aug 3, 2022

Nearest Major Market: Long Island
Nearest Secondary Market: New York CIty

Job Segment: Data Entry, Mid-Range, Administrative, Technology