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Customer Service Rep

Houston, TX, US, 77092

Oldcastle BuildingEnvelope
Architectural Glass & Metal



Job ID:  423320


Oldcastle BuildingEnvelope® is the leading supplier of products specified to close the building envelope. They include: custom-engineered curtain wall and window wall, architectural windows, storefront systems, doors, skylights and architectural glass.


Job Summary

If you are looking for a company where you can grow and make a career, you might be the person we are looking to hire. We are currently seeking a full-time Customer Service Representative for our Houston, TX Location. This position will work Monday – Friday, 8:00 am – 5:00 pm (the hours could be flexible). This position involves serving customers by providing product and service information, resolving product and service problems, processing orders, and serving as an ambassador (customer advocate) between the customer and the company.


Essential Duties & Responsibilities

•    Provides day to day management of established customers including quote creation through order processing, including, but not limited to:
o    Verbal Communication (Ex. Phone calls)
o    Written Communication (Ex. Email)
•    Responsibility for processing orders include:
o    Applying proper manufacturing standards to customer requests
o    Reading customer diagrams that include product and part specifications
o    Order creation and input into AS400 system
o    Troubleshooting or researching customer issues
•    Coordinate between sales and production and prioritizing activities to meet customer deadlines
•    Communicate and follow-up with customers to determine expected delivery date and time
•    Resolve product or service problems by clarifying customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustments; and following up to ensure resolution
•    Answer telephone promptly and transfer callers to appropriate departments
•    Greet customers in a courteous, friendly, and professional manner through written and verbal communication
•    Other duties as assigned
•    Regular and predictable attendance, the ability to safely perform tasks, and adherence to all safety policies and procedures are essential functions of the job

•    Basic Windows® based computer skills and an ability to type numbers with accuracy
•    Mathematical skills, including ability to read fractions and decimals
•    High School Diploma or GED equivalent
•    Organized, self-starter with the ability to handle numerous projects, phones, prioritize workload & work with minimal supervision
•    Must be able to communicate effectively & conduct oneself professionally, excellent written & verbal communication skills
•    Ability to work in a team setting with individual responsibilities



•    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed are representative of the knowledge, skills and/or abilities required.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job.  Regular and predictable attendance, ability to safely perform task, and adherence to all safety policies and procedures are essential functions of your job.


Preferred Qualifications: 
•    Bilingual 
•    At least one (1) year of experience in a manufacturing, construction, or technical based customer service environment 
•    Ability to learn how to read customer diagrams that include product and part specifications
•    Prior experience with Microsoft Outlook

Additional Information

•    Only online applications will be accepted
•    When applying, please provide full employment history
•    Pre-employment background screening will be conducted on qualified applicants after acceptance of job offer    



•    Highly competitive base pay
•    Comprehensive medical, dental and disability benefits programs
•    Group retirement savings program
•    Health and wellness programs
•    A culture that values opportunity for growth, development, and internal promotion



What OBE Offers You


  • Highly competitive base pay
  • Comprehensive medical, dental, and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs
  • A culture that values opportunity for growth, development, and internal promotion



About OBE


OBE has a long and proud heritage. We are a collection of family businesses, regional companies, and large enterprises that together form the OBE family. OBE operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large organization.


If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!


OBE is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link. 

Date Posted:  Jul 23, 2022

Nearest Major Market: Houston

Job Segment: Mid-Range, Sales, Technology