Position Summary

The Dash Camera Program Manager is responsible for the centralized oversight, administration, and continuous improvement of the organization’s dash camera and driver safety technology program. This role ensures consistent program execution across Business Units, maintains reliable system and driver data, strengthens coaching effectiveness, and provides actionable safety insights to operational leadership.

Serving as the primary point of coordination between Safety, Operations, HR, local maintenance teams, and technology vendors, the Program Manager will drive program standardization, support the integration of newly acquired operations, monitor equipment reliability, and ensure the organization fully realizes the safety and operational value of its dash camera investment.

By providing dedicated ownership of the program, this position allows regional safety leadership to focus on broader strategic priorities while supporting continued growth, operational excellence, and improved driver safety performance.

Key Responsibilities

Program Integration & Standardization

• Lead the transition of newly acquired operations onto approved dash camera platforms.

• Configure new sites and operations to align with established divisional standards, policies, reporting requirements, and coaching expectations.

• Establish and maintain consistent program processes across Business Units.

• Identify opportunities to improve program administration, adoption, and effectiveness.

• Serve as a central resource for Business Units regarding dash camera program requirements and best practices.

Performance Reporting & Analytics

• Develop and distribute weekly and monthly KPI reporting for operational and safety leadership.

• Monitor trends related to driver behavior, safety events, coaching effectiveness, event frequency, and equipment utilization.

• Analyze program data to identify recurring risks, opportunities, and areas requiring leadership attention.

• Translate system data into actionable insights that support operational and safety decision-making.

• Maintain consistent reporting standards across Business Units.

Driver Identification & Data Quality

• Manage driver identification and assignment processes within dash camera systems.

• Reduce unidentified driver events by researching and matching unidentified drivers with appropriate employee records.

• Maintain accurate driver profiles, vehicle assignments, and other system information.

• Monitor data quality and resolve discrepancies that could affect reporting, coaching, or program effectiveness.

AI Coaching & Safety Improvement

• Lead continuous improvement activities related to AI-enabled driver coaching programs.

• Monitor coaching completion rates, timeliness, and overall program participation.

• Identify opportunities to improve driver engagement and coaching effectiveness.

• Partner with Business Unit and safety leadership to promote consistent coaching expectations.

• Identify and share successful practices across the organization.

Incident Investigation Support

• Support investigations involving vehicle accidents, injuries, safety events, and claims by retrieving relevant video and system data.

• Coordinate with Safety and operational leadership to ensure requested information is available in a timely manner.

• Maintain appropriate processes for accessing and managing dash camera information used in investigations.

Equipment Reliability & Compliance

• Monitor camera connectivity, system health, and equipment performance across the organization.

• Identify and investigate camera disconnects, outages, and other equipment issues.

• Coordinate troubleshooting, repairs, and equipment replacements with local maintenance teams and technology vendors.

• Track recurring equipment issues and escalate systemic concerns when appropriate.

• Partner with local leadership to address intentional equipment disconnects or other program-compliance concerns.

Recognition Program Administration

• Administer monthly safe-driving recognition metrics and reporting.

• Prepare recognition data and submit Awardco reports to HR.

• Support positive reinforcement initiatives designed to recognize safe driving behaviors and strengthen employee engagement.

• Ensure recognition metrics are consistently and accurately applied across participating Business Units.

Leadership & Vendor Engagement

• Conduct recurring reviews with Business Unit leadership to discuss trends, emerging risks, system performance, and improvement opportunities.

• Serve as the primary organizational liaison with dash camera technology vendors.

• Coordinate resolution of technical and operational system issues.

• Monitor product enhancements, system upgrades, and new platform capabilities.

• Communicate relevant system updates and program changes to key stakeholders.

Qualifications

Required

• Bachelor’s degree in Safety, Operations, Business Administration, Transportation, Fleet Management, Data Analytics, or a related field, or equivalent relevant experience.

• Experience supporting safety, transportation, fleet, operations, telematics, or technology-enabled operational programs.

• Strong analytical skills with the ability to interpret data, identify trends, and translate findings into actionable recommendations.

• Experience developing reports, dashboards, or KPI-based performance reporting.

• Strong organizational and program-management skills, with the ability to support multiple Business Units and priorities simultaneously.

• Strong written and verbal communication skills with the ability to work effectively with operational employees, frontline leaders, senior leadership, and external vendors.

• Demonstrated ability to troubleshoot issues and coordinate solutions across multiple stakeholders.

• Proficiency with Microsoft Excel and other reporting or data-analysis tools.

Preferred

• Experience administering dash camera, telematics, fleet safety, or driver monitoring technology.

• Experience working with commercial vehicle, fleet, transportation, construction materials, heavy industrial, or similar field-based operations.

• Familiarity with AI-enabled driver coaching or behavior-based safety programs.

• Experience supporting mergers, acquisitions, or the integration of new locations into standardized technology platforms.

• Experience working with large, geographically dispersed operations.

• Experience with Power BI or similar business intelligence and visualization tools.