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Will Call (1st Shift) - Houston, TX

Houston, TX, US, 77092

Oldcastle BuildingEnvelope



Job ID:  216119


Oldcastle BuildingEnvelope®, a CRH company, is the leading supplier of products specified to close the building envelope. They include: custom-engineered curtain wall and window wall, architectural windows, storefront systems, doors, skylights and architectural glass.



Job Description:

This position is responsible for managing all related orders and pick-ups for shipping to customers. Reviews and checks that all Bill of Ladings are correct and schedule freight pick-ups are done in a timely manner.




  • Manages and maintains all orders due in the system and ensures they are pulled up and ready for shipping or pick-up.
  • Responsible for setting up money on the Cash Registers and set up screen page to Billing for easy transaction.
  • Coordinates with the Crates and Boxing representatives on the status of each order to check the estimated time of completion to arrange pick-up orders.
  • Receives and answers calls from Sales Department and customers on the status of orders, date of pick-ups, change of dates, and/or placement of orders in the system.
  • Handles complaints or inquiries of customers on the status of their orders and payments into the system.
  • Reviews and checks all orders are complete and visually seen accordingly.
  • Make calls to customers on the status of their orders and schedule for pick-ups.
  • Generates daily reports and tallies the transactions into the system and take notes on any special instructions needed including modes of payment.
  • In charge of daily pick-up arrangements for trash bins for heavy glass and glass departments.
  • In-charge of pick-up orders for crates by motor freight.
  • Receives all types of freight such a Motor Freight, UPS, FedEx or any other parcels intended for other departments.
  • Responsible for making arrangements for multi-crate orders and transportation. Set up Job Orders and loading documentation. Verifies everything is complete and take pictures prior to departure.
  • Keeps Will Call area clean, neat, organized, and presentable for safety purposes of customers.
  • Welcomes customers as they arrive on-site and handles all concerns or issues.
  • Handles Will Call supplies and make sure that always full of stock at all times.
  • Will perform any other job or task as assigned.


Basic Skills/Qualifications:

Proficient in Microsoft Office (Word and Excel)                                                                   Data Entry Skills

Ability to learn and understand technical products and processes quickly                    Attention to details

Strong work ethic and customer service                                                                               Deadline oriented

Organization and Planning                                                                                                          

Ability to identify problems and solve it as needed.

Basic math and computation skills

Ability to adapt in a fast-paced environment

Bilingual in Spanish and English is a Plus



High School Diploma or equivalent

Must have experience in warehouse or wholesale

Must know how to read and write sales orders


Experience Required:

1-2 years’ experience in warehousing or shipping and receiving on manufacturing company

What CRH Americas Offers You


  • Highly competitive base pay
  • Comprehensive medical, dental and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs
  • A culture that values opportunity for growth, development, and internal promotion


About CRH Americas


CRH Americas has a long and proud heritage as one of North America’s largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the CRH Americas family. CRH Americas operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.


Oldcastle BuildingEnvelope®, a CRH company, is a great place to grow! If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our career site. Please complete your online profile which will be sent directly to the appropriate Hiring Manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest in the CRH Americas family!


CRH Americas is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link

Oldcastle BuildingEnvelope is an E-Verify Employer.

Date Posted: 

Nearest Major Market: Houston

Job Segment: Warehouse, Shipping and Receiving, Data Entry, Manufacturing, Operations, Administrative