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Transportation Customer Service Representative - Dallas, TX

Irving, TX, US, 75062



Job ID:  358965


TexasBit is a locally-based construction company and building materials supplier owned and operated by CRH, the largest asphalt, ready mix and aggregates producer in North America. Texas Bit is part of CRH’s growing Texas-based network of 47 locations and over 1,200 employees statewide.


Position Overview

The Customer Service Representative position is responsible for functions including but not limited to having a good understanding of the construction, asphalt, paving and sand & gravel business.  The Customer Service Representative needs to be familiar with the delivery area and must be able to assist lost drivers in finding jobsites, determine travel times to jobs and determine best plant location to service job.  Needs to be familiar with different truck capacities, plant loading capacities, and what products are available at the various plants and sites.  


Key Responsibilities (Essential Duties and Functions)

  • Answer the phone promptly with a pleasant and accommodating tone of voice.
  • Take the customer orders in a detailed, timely and professional manner and record accurate delivery and product information on the order.
  • Deliver top notch customer service company foremen, all plants/worksites, as well as outside customers.
  • Build rapport with customers and establish good working business relationships
  • Keep the needs and requirements of the construction division and customers first and foremost.
  • See that proper materials and adequate inventory levels are maintained at sites.
  • Must be aware of special jobsite conditions that require specific trucks, spacing, etc.
  • Accurately record, maintain, and review driver time cards.
  • Log driver service hours.
  • Schedule random drug tests and Department of Transportation physicals for drivers.
  • Screen applicants for qualified employees for positions company-wide.
  • Work closely with maintenance shops to schedule equipment repairs and services.
  • Work closely with payroll to ensure all time cards are entered properly.
  • Hold weekly driver meetings for all truck drivers to discuss issues.
  • Regular and predictable attendance at assigned times is required. 
  • Bilingual (English/Spanish) a plus
  • Other duties as may be assigned.



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.



  • Minimum of a high school diploma or general education degree (GED) required.  AA degree or college level experience preferred.
  • Valid state driver’s license and satisfactory driving record is required.
  • Two to four years of experience working in a dispatching environment.


Work Requirements

  • Must be 18 years in age or older.
  • Must pass pre-employment physical, drug screen and criminal background check.
  • Strict adherence to safety requirements and procedures as outlined in the Employee Handbook.
  • Willingness to work in a team environment and assist co-workers or supervisors with other duties as required.
  • Must be willing to work nights and weekends when necessary.
  • Must have the ability to work without close supervision.


Knowledge/Skill Requirements

  • Effective verbal and written communication skills and an ability to work with management.
  • Bilingual - English/Spanish     
  • Demonstrated, effective skills in dealing with employees at all levels.
  • Ability to operate office equipment including, but not limited to: computers, copiers, ten key adding machine, printers, etc.
  • Proficiency in personal computers/word processing, spreadsheets/databases, and relevant software packages.
  • Ability to accurately schedule trucks for foremen’s daily use and schedule transports for efficient equipment moves.
  • Knowledge of asphalt, paving, construction, sand & gravel, and ready mix business.
  • Ability to analyze issues independently.
  • Ability to perform under deadline pressure.
  • Ability to understand and follow complex verbal and written instructions.
  • Ability to meet attendance schedule with dependability and consistency.


Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • Able to stand, walk, use hands and fingers to manipulate objects, talk and hear.
  • Vision abilities (with correction) include close, distance, peripheral, depth, and the ability to adjust focus.
  • The employee is frequently required to sit and use hands.
  • The employee is occasionally required to stand and walk.

Work Environment

  • Standard office environment.
  • Tempo is fast-paced with deadlines.
  • The noise level in some areas of the work environment may be moderate.


The statements included in this job description are not intended to be all-inclusive.  They represent typical elements and criteria necessary to successfully perform the job.  Other duties may be assigned as required.  Requirements for this job are subject to modification by the Company and its designees, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.






What CRH Americas Offers You

  • A culture that values opportunity for growth, development and internal promotion
  • Highly competitive base pay
  • Comprehensive medical, dental and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs


About CRH Americas

CRH Americas has a long and proud heritage as one of North America’s largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the CRH Americas family. CRH Americas operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.


CRH Americas is a great place to grow! If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Please complete your online application and profile which will be sent directly to the appropriate Hiring Manager. Thank you for your interest in the CRH Americas family!


TexasBit is an Affirmative Action and Equal Opportunity Employer.

 EOE/Vet/Disability--If you want to know more, please click on this link


Date Posted:  Jan 3, 2022

Nearest Major Market: Irving
Nearest Secondary Market: Dallas

Job Segment: Transportation, Machinist, Engineering, Manufacturing