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Entrance Systems and Interior Partitions: Spec II

Los Angeles, CA, US, 90058

Oldcastle BuildingEnvelope
CR Laurence


Job ID:  [[454863]]

C.R. Laurence Co., Inc. (CRL) is the leading supplier to the glazing, architectural, railing, construction, industrial, and automotive industries. Offering more than 60,000 products, we serve the industry from locations throughout North America, Europe, and Australia.


About the Position:


The (PGS) Specialist II is responsible for providing quotes to customers and converting quotes to orders with the understanding of Business Development and Sales. This position must have an understanding of all CRL products pertaining to the Request for Quote, as well as CRL quote programs/configurators/online programs. Provide prompt customer engagement to create memorable customer experiences every customer every time.


Essential Duties and Responsibilities


  • Responsible for providing accurate quotations to customers for their given Product Group
  • Meet or exceed SLA for quote turn around for their given Product Group
  • Have the ability to read and understand of bid requests through specifications/drawings ensuring quote is technically compatible and competitive
  • Maintain broad knowledge of Product Group products to offer customer
  • Answer customer calls and resolve customers questions/concerns by providing relevant and accurate information in a timely manner.
  • Document customer interactions and transactions in ERP consistently.
  • Demonstrate sincere desire to understand and anticipate the needs of customers
  • Create sense of urgency to lead our customer to release quotes to order in a timely manner for CRL to meet the projects critical path.
  • Participate in educational opportunities to enhance knowledge of Product Group
  • Responsible for updating notes on any open quotes, orders or drawings that are not resolved within the business day in a consistent daily basis.
  • Effectively provide customer feedback to Team Leader
  • Collaborate with internal teams on customer needs and factors that contribute to customers satisfaction
  • Manage requests with use of.
    • Pricing software/online programs
    • Research Catalogs for product verification.
    • Promote product lines represented by CR Laurence, cross sell, value engineer, and exhaust all CRL options to keep order inhouse.
  • Exercise discretion and independent judgment during the business process:
    • Qualifying
    • Quoting
    • Closing
    • Converting (Project Managing)
    • Effectively maintain communication with CRL customers during all business process stages.
    • Maintain a manageable workload to not exceed 24-hour backlog on emails and returning voicemails.


Skills, Knowledge and Ability Requirements


To be considered for the Specialist III position in the Product Group Department, the following conditions must be met:

  • High School diploma or equivalent, Associates Degree preferred but not required
  • Ability to work at a fast pace and stay current with all inquiries and follow up tasks
  • Knowledge of general pricing and margins applied and negotiating skills
  • General understanding of glass systems
  • Effective navigation of CRL’s web site and business software to retrieve product and business transaction information
  • Must be organized and have the ability to prioritize effectively
  • Must have excellent customer service skills; Ability to exercise tact and discretion, and good self-expression
  • Demonstrate critical thinking and independent thinking skills to anticipate and resolve issues


What CRL Americas Offers You


  • Highly competitive base pay
  • Comprehensive medical, dental and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs
  • A culture that values opportunity for growth, development, and internal promotion


About CRL Americas


CRL Americas has a long and proud heritage as one of North America’s largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the CRL Americas family. CRL Americas operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.


C.R. Laurence Co., a CRL company, is a great place to grow! If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Please complete your online application and profile which will be sent directly to the appropriate Hiring Manager. Thank you for your interest in the CRL family!


CRL Americas is an Affirmative Action and Equal Opportunity Employer.


 EOE/Vet/Disability--If you want to know more, please click on this link


C.R. Laurence Co., Inc. (CRL) is an E-Verify Employer.


Date Posted:  Sep 8, 2022

Nearest Major Market: Los Angeles

Job Segment: Business Development, ERP, Sales, Technology