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Operations Trainer

Los Angeles, CA, US, 90058

Oldcastle BuildingEnvelope
CR Laurence


Job ID:  [[336659]]

C.R. Laurence Co., Inc. (CRL) is the leading supplier to the glazing, architectural, railing, construction, industrial, and automotive industries. Offering more than 60,000 products, we serve the industry from locations throughout North America, Europe, and Australia.



Worldwide Architectural Supplier Seeks Operations Trainer!


We are on the look-out for individuals who don’t view their weekdays spent at ‘a job’ but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you’re attracted to a work hard, play hard environment and are seeking to build a lucrative career, then welcome to CRL!


Who are we:

C.R. Laurence Co., Inc. (CRL), a CRH company, is the leading supplier to the glazing, architectural, railing, construction, industrial, and automotive industries. Offering more than 60,000 products, we serve the industry from locations throughout North America, Europe, and Australia.

We are part of the Oldcastle Building Envelope of CRH and operate our business to the highest standards of quality and customer service. The companies and institutions that depend on us impact the growing fields of glass fabrication, construction, architecture, and automotive restyling. Their positions as leaders in their own industries mean they demand the highest standards from their suppliers.  


About the Position:


This position will deliver consistent technical training programs with a focus on Customer Service Representatives and Technical Estimators.  The technical trainer will develop and identify areas of opportunity with current training. In the classes that you teach, you will validate the correctness of the materials, set appropriate
expectations before and during the class, and ensure learner satisfaction with the scope and depth of
what is covered.

Essential Duties and Responsibilities


•    Effectively deliver training courses via a classroom and hands-on learning environment to include specific systems, applications and procedures.
•    Technical system training - deepening technical knowledge of the team members with existing customer service platform (Tandem) as well as future SAP platform
•    Help develop content for classroom/hands-on and online training for all CRL Customer Service & Technical Sales procedures as well as make recommendations.
•    Create summaries for all classes to report out to management. Support/conduct follow up evaluations to measure effectiveness of training and recommended content/delivery improvements.
•    Update current courses to reflect changes in technology and/or procedures as well as in the development of new courses including lesson plan, training material, pre-requisites and conducting pilot courses.
•    Advise on updates to technical and user manuals to support use of company specific systems, applications and procedures. Helps ensure material is accurate and reflects current standards.
•    Embed within Product Group Sales & Operations team and be fully versed with any latest business objectives and continuously drive development & training initiatives aligned with our development strategy
•    Plan training logistics and facilitate virtual and on-site (as needed) training event
•    Support the Learning & Development Specialist on other projects and task.

Skills, Knowledge and Ability Requirements

•    High School Diploma or equivalent required
•    Bachelors / Associates degree preferred; Vocational or Technical degree preferred
•    Experience as an instructor in a classroom and/or hands-on environment preferred
•    3-5 years of experience in customer- facing roles (training, teaching) 
•    Prior CRL experience in Product Group Sales dept an asset
•    Excellent communication skills, both verbal and written, required
•    Some experience with MS-Office tools: Word, Excel, & PowerPoint required
•    Proficiency with virtual training/conference tools such as Teams
•    Ability to work independently along with strong organization and time management skills required
•    Experience with Learning Management Systems, and e-learning authoring tools (a plus!)


The duties listed above are intended only as illustrations of the various types or work that may be performed.  The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.


The job description does not constitute an employment between the employer and the employee and is subject to change by the employer as the needs of the employer and requirements of the job change.



What CRH Americas Offers You


  • Highly competitive base pay
  • Comprehensive medical, dental and disability benefits programs
  • 401k with company match
  • Health and wellness programs
  • A culture that values opportunity for growth, development, and internal promotion


About CRH Americas


CRH Americas has a long and proud heritage as one of North America’s largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the CRH Americas family. CRH Americas operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.


C.R. Laurence Co., a CRH company, is a great place to grow! If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Please complete your online application and profile which will be sent directly to the appropriate Hiring Manager. Thank you for your interest in the CRH family!


CRH Americas is an Affirmative Action and Equal Opportunity Employer.


 EOE/Vet/Disability--If you want to know more, please click on this link


C.R. Laurence Co., Inc. (CRL) is an E-Verify Employer.




Date Posted:  Nov 28, 2021

Nearest Major Market: Los Angeles

Job Segment: Operations Manager, ERP, SAP, Fabrication, Operations, Technology, Manufacturing