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Dispatcher/ Customer Service- East Petersburg, PA

Manheim, PA, US, 17545

Anchor Concrete


Job ID:  178039


Anchor, a CRH company, is a division within Oldcastle APG. APG is North America’s leading manufacturer and supplier of concrete masonry, dry mix, and hardscape products. With over $2B in sales, APG operates across 36 states and 5 Canadian provinces through a network of over 195 operating locations and more than 6,500 employees.   




To assure that our customers receive their materials in an agreed upon, timely basis through a friendly manner and an efficient use of resources, both internal and external to the company. 


Essential Duties and Responsibilities  


  • Take orders from customers, confirm availability, schedule ship dates, and arrange shipping
  • Set up sales order and create a ship ticket. Coordinate pricing with Sales Team
  • Set up EDI (Home Depot, Lowes) orders for delivery including transportation
  • Check with yard personnel as necessary to stage shipment, and check the configuration of cubes/load
  • When driver returns from the delivery, check ship ticket for any changes or corrections before approving
  • Approve all ship tickets for final invoicing
  • Arrange shipping, billing and material into inventory from other locations 
  • Arrange transport of incoming loads 
  • Direct drivers on what loads they will be taking, where and time delivery needs to be there; including contact person and phone number of who to see on the jobsite and communicating any special instructions
  • Assist with Inventory
  • Track Drivers using computer tracking Log software. Assist when the drivers have issues with logs
  • Additional duties include answering the telephone, assisting with walk-in customer requests for various products/materials, cash sales reporting
  • Collect all Site Hazzard Assessments from drivers and their Pre-Post checks
  • Communicate and coordinate truck maintenance/repairs and track
  • Maximize delivery schedule based on loads, distance, available personnel, vehicles, and equipment
  • Cooperate with others in the Anchor Logistics team as well as East Petesburg Production Team
  • Follow Oldcastle, Anchor safety Rules. Specifically, wear your hard hat, safety glasses, Steel Toed Shoes and Hi Visibility clothing when leaving the office to check loads or walk the yard and/or entering production facility
  • Ensure outside drivers and customers are in briefed on the safety requirements and have the proper safety gear to enter the yard
  • Ensure drivers turn in all required safety documentation daily and that no truck leaves the yard having any know safety issue




To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills and/or abilities required.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job.


Requirements / Education / Experience 


  • High school diploma or equivalent
  • Well organized, well-spoken individual able to function effectively in a high-paced environment
  • Ability to use a computer and its software (Oldcastle Lawson internal software programs, Microsoft Word and Excel)
  • Ability to provide friendly, professional customer service in person and over the telephone
  • Good communication skills, both written and verbal


Physical Requirements 


  • Ability to hear for telephone duties and safety purposes
  • Endure repetitive motions of the hand and wrist
  • Visually check loads and paperwork


What CRH Americas Offers You


  • Highly competitive base pay
  • Comprehensive medical, dental and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs
  • A culture that values opportunity for growth, development, and internal promotion


About CRH Americas


CRH Americas has a long and proud heritage as one of North America’s largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the CRH Americas family. CRH Americas operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.


Anchor, a CRH company, is a great place to grow! If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Please complete your online application and profile which will be sent directly to the appropriate Hiring Manager. Thank you for your interest in the CRH family!


CRH Americas is an Affirmative Action and Equal Opportunity Employer.


 EOE/Vet/Disability--If you want to know more, please click on this link

Date Posted: 

Nearest Major Market: Lancaster

Job Segment: Transportation, Dispatcher, Outside Sales, Facilities, Operations, Sales