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Customer Service / Production Representative - Midway, TN

Midway, TN, US, 37809

Oldcastle BuildingEnvelope



Job ID:  215839


Oldcastle BuildingEnvelope®, a CRH company, is the leading supplier of products specified to close the building envelope. They include: custom-engineered curtain wall and window wall, architectural windows, storefront systems, doors, skylights and architectural glass.


Job Summary 


The Customer Service Representative is responsible for the processing of daily orders to ensure production readiness, compliance with published lead-times, and pricing accuracy. Additionally, the position serves as a liaison between Tennessee production and the customer to facilitate any requests or issues that might arise while orders are in process. The individual also provides purchasing backup support for the facility through weekly ordering and purchase order processing. The normal working hours for this position are 8 AM - 5 PM. 


Essential Duties & Responsibilities


  • Process and review daily orders for accuracy and compliance to lead times
  • Communication of order issues or date conflict with facilities
  • Perform order maintenance as needed - adds, deletes, or changes
  • Provide customer/facility support through phone calls and e-mail
  • Follow up with customers on orders and late items.
  • Die log maintenance and Epics die maintenance
  • Process weekly paint purchasing
  • Miscellaneous filing, backup for facility supply purchasing, and other duties as assigned
  • Regular and predictable attendance, the ability to safely perform tasks, and adherence to all safety policies and procedures are essential functions of the job




  • Computer literate -- strong Excel experience
  • Must be able to multitask – prioritization of tasks
  • Must be detail oriented and able to work independently
  • Must have strong communication skills- verbal & written
  • Must be team player
  • Previous Customer Service experience helpful
  • Previous production scheduling or purchasing experience helpful
  • College a plus




To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job.


Additional Information


  • Only online applications will be accepted
  • When applying, please provide full employment history
  • Pre-employment background screening will be conducted on qualified applicants after acceptance of job offer

What CRH Americas Offers You


  • Highly competitive base pay
  • Comprehensive medical, dental and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs
  • A culture that values opportunity for growth, development, and internal promotion


About CRH Americas


CRH Americas has a long and proud heritage as one of North America’s largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the CRH Americas family. CRH Americas operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.


Oldcastle BuildingEnvelope®, a CRH company, is a great place to grow! If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our career site. Please complete your online profile which will be sent directly to the appropriate Hiring Manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest in the CRH Americas family!


CRH Americas is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link

Oldcastle BuildingEnvelope is an E-Verify Employer.

Date Posted: 

Nearest Major Market: Knoxville

Job Segment: Industrial, Supply, Facilities, Manufacturing, Operations