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Customer Service / Inside Sales Manager - Mundelein, IL

Mundelein, IL, US, 60060



Job ID:  154114


Northfield, a CRH company, is a division within Oldcastle APG.  APG is North America’s leading manufacturer and supplier of concrete masonry, dry mix, and hardscape products. With over $2B in sales, APG operates across 36 states and 5 Canadian provinces through a network of over 195 operating locations and more than 6,500 employees.


The Customer Service Lead/Supervisor will provide general supervision to the Customer Service/Inside Sales Team, as well as provide customers with pricing, delivery, and product information. Follow established guidelines to receive and answer customer/outside sales representatives’ questions, comments, or complaints. Must have outstanding people skills, high energy and a positive “can do” attitude. Answering phones, taking and following up on sales quotes and contracts. Coordinate with production scheduling materials to meet the needs of the customers. This is an important position as many times you are often the first point of contact with our customer both in person and on the phone. The successful candidate for this position will train, develop and lead the Customer Service/Inside Sales Team.
Supervisory Responsibilities

  • Assist in hiring, training, development, the promotion of and discipline of the Customer Service/Inside Sales Team
  • Oversee the day to day operations of the Customer Service/Inside Sales Team

Primary Responsibilities

  • Manage the daily functions and priorities of the Inside Sales/Customer Service Team
  • Assist in recruiting and interviewing to fill open positions on Team
  • Act as the point person for training and development of the Team
  • Enter customer orders and deliveries in computer system
  • Be proactive and innovative in developing or refining processes to improve service levels and delight customers
  • Respond to customer requests
  • Work on quotes and sales contracts
  • Handle incoming calls and provide customer service to all customers
  • Provide customers with product information and literature
  • Identify, research, and resolve customer issues
  • Assist outside sales representatives with quotes, sales contracts and product availability
  • Follow-up on customer inquiries not immediately resolved


  • High School Diploma or GED
  • 2+ year progress inside sales experience or equivalent
  • Previous Supervisory or Management experience strongly preferred
  • Strong math and computer skills
  • Working knowledge of ERP systems
  • Detail oriented, strong organizational skills
  • Strong communication skills
  • Computer proficiency in Windows, Word and Excel
  • Excellent telephone skills
  • Works well with teams and also independently
  • Enjoys and takes pride in providing the best customer service


What CRH Americas Offers You


  • Highly competitive base pay
  • Comprehensive medical, dental and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs
  • A culture that values opportunity for growth, development, and internal promotion


About CRH Americas


CRH Americas has a long and proud heritage as one of North America’s largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the CRH Americas family. CRH Americas operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.


Northfield, a CRH company,  is a great place to grow! If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Please complete your online application and profile which will be sent directly to the appropriate Hiring Manager. Thank you for your interest in the CRH family!


CRH Americas is an Affirmative Action and Equal Opportunity Employer.


EOE/Vet/Disability--If you want to know more, please click on this link

Date Posted:  Aug 29, 2019

Nearest Major Market: Chicago

Job Segment: Sales Management, Outside Sales, Manager, Inside Sales, Sales, Management