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Customer Service Representative - North Little Rock, AR

North Little Rock, AR, US, 72113

Ash Grove Cement Company

 

 

Job ID:  159399

 

Ash Grove Cement, a CRH company, provides portland and masonry cements to help build the foundation and infrastructure for the world around us.  We ship millions of tons of cement from our plants and network of terminals located across the Midwest, Texas and Western United States. When you work for Ash Grove, you are connecting to something bigger. Join our team and help Ash Grove build America.

 

Summary

 

Assist customers in ordering cement and assists in resolving any issues with trucking problems for customers.  Help assist sales team in a administrative capacity when needed. Works under general supervision on routine duties with standard procedures and policies.  Refers all questionable items to supervisor for direction.

 

Responsibilities

 

  • Answer sales phone lines to assist customers in placing cement orders, on call 24/7.
  • Assist in resolving customer and carrier issues over shipments, billing, invoices, etc.
  • Transmit customer orders in JWS/Apex to appropriate plant and carrier. 
  • Maintain current log of daily shipments and produce shipping reports.
  • Furnish details of daily shipments and maintain up-to-date account profiles.
  • Input data and provide reports regarding various accounts, shipments and carriers. 
  • Check shipments to ensure correct price, freight charges and customer information.  Make modifications as needed for returns, diversions, additional freight and price deviations. 
  • Balance the daily billing matching JWS plant reports with sales ticket information. 
  • Enter new customer accounts and provide related reports. 
  • Perform other duties such as filing of orders, reports and correspondence.  Assist Credit Department regarding approved credit list and any payment variances. 
  • Maintain status of billing and check accuracy of monthly invoicing. Make sure invoices get mailed out on the first working day of the new month. 
  • Review and update silo equipment leases. 

 

Skills

 

  • Proficient in English written and verbal communication skills  
  • Demonstrated customer service skills  

 

Experience

 

  • 3 years of experience in customer service required
  • Experience in transportation and/or logistics preferred

 

Education

 

  • H.S. Diploma / GED required

 

About CRH Americas

 

CRH Americas has a long and proud heritage as one of North America’s largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the CRH Americas family. CRH Americas operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.

 

CRH Americas is a great place to grow! If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our career site. Please complete your online profile which will be sent directly to the appropriate Hiring Manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest in the CRH Americas family!

 

Ash Grove Cement is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link

Date Posted:  Nov 21, 2019


Nearest Major Market: Little Rock