Job ID:  521838

Staker Parson Companies, a CRH company, is a member of the CRH West Division; Our purpose, commitment to the future, and formula for growth is to champion the safety, empowerment, and development of our employees.  We strive to be the preferred source of quality sand, rock, landscape products, ready-mixed concrete, asphalt, paving and construction services.  We succeed as a team by embracing integrity, mutual respect, innovation, service, sustainability, and financial strength.   

Position Overview

This is a skilled position encompassing all aspects of dispatch and management of Staker Parson Materials & Construction Customer Service Center. The individual is responsible for designing, implementing, and enforcing policies and procedures. This position requires a strong leader with the ability to prioritize, plan, and direct the department. The manager needs to be able to build and sustain a team where everyone works well together. Team atmosphere needs to be collaborative with everyone sharing in responsibilities.

Key Responsibilities (Essential Duties and Functions)

• Maintain safety of all personnel working within the business unit.

• Personnel recruiting, selecting, training, coaching, motivating, and retaining. 

• Ability to present facts and recommendations effectively in oral and written form.

• Must be able to work well under pressure.

• Assist team with taking customer orders, scheduling, and managing deliveries.

• Assist with managing, directing, and scheduling drivers.

• Must be responsive to customers’ needs and resolve problems.

• Champion innovation, integrate new processes that improve efficiency.

• Responsible to deliver metric and improving performance.

• Plan and implement quality assurance for all processes.

• Knowledge of aggregate and asphalt products.

• Appraising performance, including quarterly evaluations and new employee 60-day evaluations.

• Addressing complaints and resolve problems in a timely manner.

• Assist in product sales and customer relations management.

• Ensure that Staker Parson Companies is the Preferred Source and an industry-leader in the area served by the business unit.

• Knowledge of areas in which we deliver with the ability to get trucks to the jobsite safely and efficiently.

• Building of trust and rapport with customers and employees.

• Must be able and willing to travel to site locations.

• Must be willing to work after hours.

• Manager will need to understand the importance of putting the customer at the center of our business.

• Assist Sales team.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.

Education/Experience

• High school diploma or general education degree (GED) required; and one to two years related experience and/or training; or equivalent combination of education and experience.

• Dispatch and or supervisory experience preferred.

• The individual should have (or be able to quickly gain) knowledge of JWS Apex, Material Quote, Viewpoint, Salesforce, Tyfoom, Onbase, Share Service utility, Internet software, Excel, Word, Outlook, and Pivot Tables.

• Knowledge of rebill process and Audit requirements.

• Knowledge of SCR filings.

• Any customer relations course certificates, licenses and registrations are helpful.

Work Requirements

Two to three years of office and clerical work. Previous experience in management and/or a culture development will receive preference.

Knowledge/Skill Requirements

•Ability to read, comprehend and give instructions.

•Ability to write detailed and accurate correspondences. 

•Ability to effectively present information in one on one and small group situations to customers, clients, and other employees of the organization.

•Basic math skills are required. 

•Ability to speak a foreign language is a plus

•Knowledge of Microsoft Office software preferred:  Word, Excel, etc.

•Ability to follow verbal and written instructions.

•Knowledge of basic office practices and protocol.

•Excellent customer service skills are mandatory for this position. 

•Ability to manage difficult or emotional customer and/or employee situations.

•Responds promptly to customer and/or employee needs.

•Solicits feedback to improve service.

•Meets commitments.

•Inspires and motivates others to perform well.

•Gives appropriate recognition to others.

•Makes self available to staff.

•Provides regular performance feedback.

•Ability to apply common sense understanding to conduct detailed written or oral instructions.

•Develops subordinates' skills and encourages growth.

•Continually works to improve supervisory skills.

•Follows policies and procedures.

•Supports organization's goals and values.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, talk, or hear. The employee is frequently required to sit, climb, and use hands to finger, handle, or feel. The employee is occasionally required to stand, walk, crawl, kneel, bend, and reach with hands and arms above their shoulders. The employee must occasionally lift and/or move from 10 to 50 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• An inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

Staker Parson Companies, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability