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Customer Service Rep

Overland Park, KS, US, 66210

Century Concrete Inc.

 

 

Job ID:  150328

Century Concrete, Inc., a CRH company, has operated since 1982. By building solid partnerships with our communities, customers, and employees, we have nurtured solid growth. With safety first, our priority is to attract, develop and retain talented employees through a culture of high performance, career building opportunities based on mutual commitment and a balanced, high quality of life. 

 

SUMMARY

Receives and schedules customer orders while providing quality customer service. 

 

SUPERVISION RECEIVED

Works from general supervision with specified standard policies and practices.  Refers to supervisor when in serious doubt as to the proper procedure for a specified action.

 

PRIMARY DUTIES & RESPONSIBILITIES

 

  • Receives customer orders promptly and with a pleasant and accommodating tone of voice and enters order information into dispatch computer system.  Revises and updates orders as needed.

 

  • Responds to customer inquiries and complaints concerning the status of orders and related issues as appropriate. Keeps management informed of specific customer problems and concerns.

 

  • Observes the flow of business on dispatch monitors and notifies customers when requested delivery times cannot be met.  Reschedules deliveries or specifies the time of delay as appropriate.

 

  • Contacts customers regarding details for specific orders and to provide ‘value-added’ and stimulate new orders, particularly from regular customers who have not placed orders recently.

 

  • Collaborates with sales, quality control and operations personnel regarding general business conditions and specific customer orders.

 

  • Generates and reviews daily yardage reports and informs management of problems or potential problem areas.

 

  • May interact with ready-mix drivers as necessary.

 

  • Performs other job-related responsibilities as needed.

 

  • Reliable and dependable attendance.

 

 

REQUIRED MINIMUM QUALIFICATIONS

 

Knowledge/Skills/Abilities

 

General knowledge of concrete and related industry practices.  Excellent phone and communication skills. Skill in performing basic math calculations such as addition, subtraction, multiplication and division in order to assist customers in calculating the amount of concrete needed.  Attention to details, coordination, organization and decision-making skills needed.  Ability to accurately and effectively use current computer operating systems and office suite.  Ability to exercise initiative and sound judgment, and to react resourcefully under varying conditions.  Demonstrate positive teamwork ethic and work well with other departments. Ability to work during evenings and on weekends as assigned.

 

Education

 

High school graduation or equivalent preferred.

 

Experience

 

Five years or more experience in customer service preferred.

 

About CRH Americas

 

CRH Americas has a long and proud heritage as one of North America’s largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the CRH Americas family. CRH Americas operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.

 

CRH Americas is a great place to grow! If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our career site. Please complete your online profile which will be sent directly to the appropriate Hiring Manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest in the CRH Americas family!

 

Century Concrete Inc. is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link

Date Posted:  Jul 25, 2019


Nearest Major Market: Overland Park
Nearest Secondary Market: Kansas City

Job Segment: Sales