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Inside Sales Support-Parsippany, NJ

Parsippany, NY, US, 07054

Tilcon New York Inc



Job ID:  154787


Safety, Integrity, Quality are the foundation or core values on which Tilcon New York Inc., a CRH company operates.  Located in New York and New Jersey, Tilcon New York Inc. is an integrated materials company with multiple quarry locations, water terminals, heavy highway construction division, asphalt and recycle plants.  Tilcon manufactures sells and ships, made in the USA, products of crushed stone, asphalt, sand, gravel and recycled materials throughout New York, New Jersey, and some areas of Pennsylvania.  Growth opportunity, professional development and a culture of support and resources are provided to each employee for their personal growth and success within Tilcon New York Inc., and CRH.


Position Overview

The is an office based, sales support role within Tilcon NY Inc.’s Commercial Department. The role is tasked with supporting the growth and maintenance of Tilcon’s customer base by updating customer records, pricing, and various Tilcon systems.


The primary functions of this role are to support the sales process (quote – payment) by maintaining accurate pricing and sales order records for all company systems and making sure that all processes and procedures are followed. This role will work with the both internal and external sales and will at times help perform the functions of inside sales.


Key Responsibilities

  • Process customer requests received via email and by telephone in a timely manner.
  • Import and verify pricing and cartage rates on sales orders.
  • Maintain tax exempt certifications and system status.
  • Run and analyze reports to show pricing errors.
  • Maintain system efficiency.
  • Maintain and support sales systems and documentation.
  • Troubleshoot problems reported by users while analyzing data for pricing issues.
  • Collaborate with inside sales to understand and perform any inside sales duties that may be assigned.
  • Deal directly with customers and other sales team members on problems and solutions.
  • Must be able to effectively communicate with both customers and peers.
  • Regular and timely attendance is required.
  • Perform other related duties and special assignments as directed.



To perform this job a person must be able to handle and analyze large amounts of data and identify problems and work with the customer and sales team towards a solution.



  • Minimum of two years of experience in a Sales/Marketing position or equivalent position with a customer service focus
  • Previous experience in construction material sales preferred
  • Customer Relations Management, quote management system, MS Office Excel, company ERP software as required.


Knowledge/Skill Requirements

  • Ability to negotiate skillfully in tough situations with both internal and external groups.
  • Highly developed oral, verbal and written communication skills and an ability to work with management and peers.
  • Full knowledge of the organization and its’ functions to understand the decision-making process and its effects on efficiencies and cost control. The ability to communicate with others and to assimilate and understand information, in a manner consistent with the essential job functions.
  • Demonstrate effective skills in dealing with employees at all levels.
  • Ability to be a self-starter and able to operate under general guidelines.
  • Ability to effectively work with customers, employees, and suppliers.
  • Ability to provide and understand detailed information regarding specifications of products.
  • Ability to perform under deadline pressure.


Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the employee is regularly required to talk and hear.  The employee is required to sit, walk and stand for periods of time.  The employee is required to use a computer for extended periods of time.    Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust to focus.



  • Fine Motor
  • Repetitive Motion
  • Right
  • Left



  • Bend
  • Kneel
  • Squat
  • Climb
  • Stand
  • Walk
  • Sit
  • Reach
  • Drive


This position requires an employee to lift:



  • 0-10lbs.
  • 10-25lbs.



  • 25-50lbs


Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is required to work in an office setting to on a computer using fingers and hands to make key strokes.  The employee frequently is required to sit, stand, and walk.  The noise level in the work environment is usually quiet.



  • Working with others



  • Exposed to noise



  • Safety, Integrity, Quality – formally and visibly demonstrate support and understanding of OMG and Tilcon’s core values.
  • Customer Focus - Building strong customer relationships and delivering customer-centric solutions.
  • Strategic Mindset- Seeing ahead to future possibilities and translating them into breakthrough strategies.
  • Collaborates- Building partnerships and working collaboratively with others to meet shared objectives
  • Drive Results- Consistently achieving results, even under tough circumstances


What CRH Americas Offers You


  • A culture that values opportunity for growth, development and internal promotion
  • Highly competitive base pay
  • Comprehensive medical, dental and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs


About CRH Americas


CRH Americas has a long and proud heritage as one of North America’s largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the CRH Americas family. CRH Americas operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.


CRH Americas is a great place to grow! If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Please complete your online application and profile which will be sent directly to the appropriate Hiring Manager. Thank you for your interest in the CRH Americas family!


Tilcon New York Inc. is an Affirmative Action and Equal Opportunity Employer.

 EOE/Vet/Disability--If you want to know more, please click on this link


Date Posted:  Sep 18, 2019

Nearest Major Market: New York City
Nearest Secondary Market: Newark

Job Segment: Sales Support, ERP, Telemarketing, Inside Sales, Sales, Technology