Share this Job

Ready Mix Concrete Customer Service Representative - Rochester, NY

Rochester, NY, US, 14625

The Dolomite Group


Job ID:  305342


Come join Dolomite Products Co., Inc., a CRH Company, and begin the rest of your future with us.  Dolomite’s recruiting Vision Statement is to provide a World Class development program that attracts, retains, and produces emerging leaders within Dolomite and throughout CRH.  By combining a whole company approach with individual mentorship, formal and hands-on education, we provide an opportunity for our employees to be immersed in our cultural values that have lead us to profitability and success.  Start your career today and apply!!


Job Description Summary

The Customer Service Representative works in a dynamic and fast-paced environment to fulfill the needs of customers throughout the Greater Rochester area. He or she answers the phone promptly with an accommodating tone of voice, takes the customers order for ready-mixed concrete in a detailed, timely and professional manner, and records accurate delivery and product information on that order. This position reports directly to the Customer Service Manager.  This position requires the employee to perform a wide variety of Customer Service functions including, but not limited to, the following:

  • Take and Process Customer Orders for ready-mixed concrete accurately and efficiently
  • Collaborate with QC, Sales, and Operations personnel to ensure effective delivery of concrete
  • Communicate well with customers, sometimes in stressful situations
  • Organize and send requested reports and/or order information to customers and/or internal personnel
  • Occasionally dispatch trucks
  • Other duties as assigned


  • Candidate must be energetic and customer friendly with the ability to work in a fast paced team atmosphere that focuses around the customer in the concrete & construction industry.
  • Strong computer skills including Microsoft Outlook, Word, & Excel
  • Demonstrate the ability to work independently, without direct supervision
  • Demonstrate good performance, safety and attendance
  • Demonstrate a willingness to work overtime and weekends, especially during the summer season where it’s not unusual to work 50 or more hours per week
  • Demonstrates ability to work and communicate well with Supervisors, Dispatchers, Drivers and other employees
  • Demonstrate the ability to conform to and maintain OSHA, DOT and all other company or governmental state rules and regulations.
  • Must pass drug screen and background check before being employed by The Dolomite Group



  • Ready-mixed experience preferred but will train the right person
  • High school graduate or equivalent


What CRH Americas Offers You


  • A culture that values opportunity for growth, development and internal promotion
  • Highly competitive base pay
  • Comprehensive medical, dental and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs


About CRH Americas


CRH Americas has a long and proud heritage as one of North America’s largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the CRH Americas family. CRH Americas operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.


CRH Americas is a great place to grow! If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Please complete your online application and profile which will be sent directly to the appropriate Hiring Manager. Thank you for your interest in the CRH Americas family!


Dolomite Products Co., Inc. is an Affirmative Action and Equal Opportunity Employer.

 EOE/Vet/Disability--If you want to know more, please click on this link.


Date Posted:  Jul 15, 2021

Nearest Major Market: Rochester

Job Segment: Construction, Engineering